Teller (Floater)

About the role

The position is based at 181 HWY 71 Bypass, Waldron, AR 72958. It requires flexible availability Monday through Friday 8:00 am to 5:00 pm and rotating Saturday shifts at Mena Branch located at 1608 HWY 71 North, Mena, AR from 9:00 am to 1:00 pm.

Responsibilities

• Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists.
• Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness.
• Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits.
• Process branch and/or teller capture.
• Prepare daily settlements of teller cash and proof transactions.
• Using customer focused skills, explain policies and procedures to customers as applicable.
• Balance cash drawer to transactions daily.
• May open new accounts if successfully completed FSR training.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.
• Complete compliance training and adhere to internal procedures and controls.
• Report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

Qualifications

• High school diploma or general education degree (GED) required.
• Sales experience, cash handling, customer service, bank, or other financial service provider experience preferred.

Skills

• Ability to arrive at work on time, work on site and have regular work attendance.
• Able to work cooperatively with other co-workers regardless of personality, presence or communication style.
• Able to provide cordial customer service regardless of customer personality, presence or communication style.
• Able to perform several tasks at once.
• Able to work in a stressful atmosphere.
• Able to rotate job tasks.
• Able to occasionally work overtime.
• Able to greet others cordially.
• Able to coordinate multiple and changing priorities.
• Able to verbally communicate with all other associates.
• Able to operate telephone, scanner, copier and FAX machines.
• Able to move from department, division, or bank to department, division or bank to attend meetings.
• Able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation.

Benefits

Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.