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Teller/Customer Service - New Smyrna Beach Branch

Space Coast Credit Union · New Smyrna Beach, FL · 3 wk ago
On-siteFinance$17.91–$18.97/hrFull-time

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.

About the role

As a Member Service Specialist in our New Smyrna Beach Branch, you will deliver exceptional service by assisting members with deposits, loans, and new account processing. You will assess member needs, provide tailored recommendations for SCCU products, and resolve any issues efficiently.

Responsibilities

  • Consistently demonstrate effective sales and service skills by meeting established goals.
  • Consult with members regarding SCCU products and services and recommend additional offerings to meet member needs.
  • Periodically serve as floor manager to assess walk-in members’ needs, direct them to the appropriate information source, ensure maximum lobby efficiency, and minimize member waiting time.
  • Perform all aspects of transactions, including deposits, withdrawals, payments, and the sale of monetary instruments to provide complete member service.
  • Balance cash, monetary instruments, and daily work accurately to ensure member account integrity.
  • Service existing deposit and loan accounts, assist members with transactions and account maintenance to meet and exceed their expectations.
  • Master and effectively utilize the computer terminal and online system, including all required commands, general ledger fee, and transaction codes, to produce error-free work.

Requirements

  • 6+ months of customer service and/or cash handling experience preferred.
  • High School Diploma or equivalency.

Pay

Starting Salary: $17.91 - $18.97/hour

Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.

Benefits

  • Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
  • Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
  • Education Support: Tuition reimbursement after one year of service.
  • Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
  • Exclusive Discounts: Lower rates on loans, credit cards, and no-fee SCCU accounts.

Schedule

Full Time during Branch hours of operation:

  • Monday - Friday: 7:45am - 6:15pm
  • Saturdays: 8:45am – 1:15pm (on rotation)

About SCCU

Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. Member Service Specialist positions are eligible for a promotion at 12 months.

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