Teller CSR

About the Role

First Financial Bank is seeking an energetic and detail-oriented Teller/Customer Service Representative to join our team in Brazil, IN. This full-time, hourly non-exempt position offers the opportunity to develop your banking career while supporting clients and gaining a strong foundation in retail banking.

What You'll Do

• Build relationships: Get to know clients, understand their needs, and provide personalized service
• Deliver exceptional service: Accurately process transactions while maintaining a positive and proactive approach
• Ensure accuracy: Process cash and check transactions with integrity and precision when working behind the teller line
• Drive growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts
• Generate leads: Identify client needs and seamlessly refer them to the appropriate banking professionals
• Educate and protect: Clearly explain security measures, banking procedures, and product benefits to clients
• Solve problems: Handle client concerns with professionalism and find effective solutions
• Minimize risk: Identify and prevent fraud while ensuring compliance with banking regulations
• Collaborate: Be part of a respectful, supportive team that values accountability and innovation

Requirements

• High school diploma or equivalent
• Minimum 1 year of customer service experience in a business setting
• Minimum 1 year of cash-handling experience
• Teller experience preferred (6+ months)
• Strong customer service skills, including active listening and clear communication
• Experience recommending and referring financial products
• Solid understanding of compliance and fraud detection
• Ability to accurately balance a cash drawer
• Proficiency with computers, data entry, and multi-line phone systems
• Basic math and accounting skills
• Ability to work occasional weekends and extended hours
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday
• Ability to review information and details at close range (within a few feet)

Benefits

• Medical, dental, vision, and employer-paid life and disability insurance
• 401(k) match and Employee Stock Ownership Program (ESOP)
• Banking benefits
• Paid time off, including 11 Federal Reserve bank holidays
• Tuition assistance and professional development programs
• A supportive culture built on integrity, collaboration, innovation, and respect