Teller

About the Role

Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. Tellers serve as the first point of contact and demonstrate Renasant Bank’s Sales and Service vision by providing excellent customer service and accurate completion of transactions.

Senior Tellers carry additional operational and sales performance goals and often serve as critical back-up to the Head Teller. They lead by example and act as role models in all facets of the teller role.

Responsibilities

• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Recognize and identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for additional needs-based conversations.
• Execute Renasant Bank service standards in every customer and teammate interaction.
• Understand and listen for customer issues and concerns, either owning the problem or referring it to a branch teammate who can help address the concern.
• Maintain service knowledge standards in conjunction with related regulations, policies, and procedures.
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures.
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
• Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations.
• Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments.
• May assist with coaching and mentoring, and serve as a role model in all areas of operations for all teller teammates.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 1 year teller experience and/or previous cash handling experience preferred.
• 6 months of customer service experience preferred.
• Ability to communicate with customers and identify opportunities to help with their financial needs by recognizing cues and clues during transactions.
• 10-Key skills.
• Mathematical skills, including the ability to count cash and coin in a fast-paced environment.
• Good interpersonal skills.
• Effective written and verbal communication skills.
• Knowledge of and the ability to learn bank products and solutions.
• Ability to travel for training, other development opportunities, and between branches, as needed.

Senior Teller Additional Qualifications

• Minimum of 1 year successful teller experience.
• Minimum of 1 year previous back-up Head Teller experience required.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• Occasionally required to walk.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to focus.

Work Environment

The Bank’s professional working environment requires employees to communicate effectively, both verbally and in writing, and demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and proprietary information, therefore must uphold confidentiality at all times. Due to the possibility of exposure to high-risk situations (e.g., robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank’s employees, customers, and assets.