Teller

About the role

Specializes in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Processes a variety of financial transactions accurately and efficiently.

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in key moments.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet customer needs.
• Actively engage in lobby management: greet customers, proactively inquire about their needs, and take ownership of addressing immediate concerns.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; log all customer complaints accurately in the appropriate system.
• Transition identified sales opportunities and introduce customers to appropriate banking partners.
• Complete branch-related operational activities (e.g., cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering), BSA (Bank Secrecy Act), and KYC (Know Your Customer) related activities.
• Adhere to applicable compliance and operational risk controls in accordance with Company or regulatory standards.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of audit points and issues raised by regulators.
• Complete other related duties as assigned.

Scope of Responsibilities

Provides exceptional service to branch customers and resolves routine customer problems in a timely manner. Demonstrates empathy, customer centricity, flexibility, digital fluency, entrepreneurial spirit, and critical thinking to support the Company’s culture and brand. Interacts with appropriate areas within the Bank to resolve branch-related operational issues efficiently. Stays current on operational changes and makes sound risk management decisions to help manage preventable losses and reduce fraudulent activity.

Requirements

• High school diploma or equivalent (GED).
• Minimum of 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication and interpersonal skills.
• Demonstrated exceptional customer service.
• Well-organized with proven time management and prioritization skills.
• Proficient with internet user-level technology.

Preferred Qualifications

• Bilingual based on branch needs.

Physical Requirements

• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5 lbs – 30 lbs.
• Ability to read fine print.
• Ability to interact with customers in an open face-to-face work environment.

Pay

The pay range for this position is $18.00 - $26.21 hourly (USD). The successful candidate’s compensation will be informed by their specific combination of knowledge, skills, and experience.

Location: York, Pennsylvania, United States of America