Teller

Essential Functions

• Process various member transactions – deposits, withdrawals, loans and credit card cash advances, various types of loan & credit card payments, money orders, cashier checks, corporate checks, crossing selling other products, update members accounts, handle members problems & complaints, wire transfers, complete payroll deduction forms, direct deposits forms
• Handle and maintain security of large amounts of cash
• Communicate with all back-office departments for assistance and member requests
• Open and close various types of accounts, certificates, etc.
• Create/order ATM/Debit cards for members
• Process stop payments, print statements and histories for members
• Remote Capture of checks
• Balance cash drawer daily
• Assist with night deposits and ATM deposits
• Other duties in the branch may include counting cash delivery, balancing ATM, filing, keeping teller area and branch clean and organized, help with “end of day” duties, stocking lobby with supplies

Competencies

• Fluent in the English language
• Basic computer and technology skills
• Attention to detail, maintain adaptability, flexibility and organizational skills
• Excellent interpersonal and customer service skills
• Honest, accountable, maintains confidentiality
• Skilled in use of core system, CRM and imaging once training is completed

Supervisory Responsibilities

None

Work environment

• Retail branch
• Physical demands:
• May require standing or sitting for an extended period of time
• Extended period of time viewing computer monitor
• Handling – ability to touch, feel, lift, operate and control equipment, tools and objects with the hands
• Reaching
• Carrying, lifting up to 25 lbs.

Physical demands

• Standing or sitting for an extended period of time
• Extended period of time viewing computer monitor
• Handling – ability to touch, feel, lift, operate and control equipment, tools and objects with the hands
• Reaching
• Carrying, lifting up to 25 lbs.

Travel

Mandatory