Telesales Representative

FLSA Status: Non-Exempt | Department: Sales | Reports to: Manager of Sales and Marketing

About the role

Answer phones and enroll prospective members into Imperial Health Plans. When in the field, conduct sales/educational seminars, self-generate leads, and develop community-based partnerships.

Responsibilities

• Answer incoming calls and sell prospective members Imperial products and services using approved scripts.
• Assist with broker inquiries related to ready-to-sell status, book of business requests, and commission inquiries.
• Go off-script when necessary to build relationships with potential members or answer unaddressed questions.
• Advise prospective and current members by answering questions and addressing concerns about Imperial products and services.
• Update database/systems with new member information and back up data regularly to protect sensitive member information (PHI).
• Complete all enrollment forms and record logs to create accurate, detailed files for each member.
• In the field position: cultivate, maintain, and build relationships with Imperial Health Plans customers, external business partners, and the community through telephonic, virtual, and face-to-face interactions.
• Adhere to payroll policies and properly use the timekeeping system with minimal manual changes.
• Maintain regular and consistent attendance.
• Adhere to Compliance Plan and HIPAA regulations.
• Take on special projects as needed and perform other duties as assigned.

Behavioral Expectations

• Continuous Learning: Attend staff meetings, training, seminars, and workshops as required.
• Customer Focus: Maintain client/customer confidentiality and privacy in accordance with HIPAA regulations and company Standards of Conduct. Foster appropriate communication and relations with supervisors, co-workers, and staff.
• Quality/Process Improvement/Safety: Report security, health, and safety issues to the appropriate supervisor promptly. Support and demonstrate safety in all duties. Follow established policies and procedures and comply with all regulatory standards.

Requirements

• High school graduate or equivalent.
• Previous call center experience, preferably in the healthcare (Medicare/Medicaid) setting.
• Bilingual (Spanish) requested but not required.
• California Life and Health License required (company will reimburse the cost of the license fee after 6 months of successful employment).
• Valid state driver's license.

Skills & Abilities

• Ability to build community relationships, drive self-generated sales, and meet sales goals and metrics while working independently.
• Strong organizational, interpersonal, communication, and presentation skills.
• Knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
• Positive and encouraging attitude with other sales representatives; adopts a team mentality.
• Willingness and ability to read, write, speak, and understand English with the communication skills necessary to provide accurate information.
• Willingness and ability to follow written and verbal direction in English.
• Willingness and ability to maintain confidentiality and privacy.
• Willingness and ability to interact professionally with customers, members, and co-workers individually and as part of a team.
• Willingness and ability to handle multiple tasks, adapt to changing priorities, and make appropriate judgments and decisions in a timely manner.
• Ability to prioritize tasks effectively.
• Willingness and ability to take initiative and be a self-starter.
• Willingness and ability to understand and comply with federal, state, and local regulations.

Compensation

Commissionable position as long as the employee maintains an active and valid CA Life & Health License.