Telesales Representative

About the role

The headquarters of VI Resorts by Westgate, located in Bellevue, Washington, serves as the administrative home of the VI Resorts vacation club, North America's largest owner-controlled timeshare and vacation club, supporting the Owners by offering convenient access to Pacific Northwest business and travel resources. The VI Resorts corporate office supports the operations, member services and club experience that underlie all VI Resorts stays. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

Responsibilities

• Make outbound/receive inbound calls to current owners to generate account upgrades, and new sales.
• Work with good standing owners to enhance their ownership by showing empathy and creating affordable solutions.
• Maintain a 45-day lead engagement cycle with persistent follow-up (phone, email, text).
• Cross-sell and present all VI Resorts by Westgate vacation products across multiple properties.
• Confirm product fit and customer satisfaction with every sale.
• Consistently meet department standards:50+ calls daily and $40,000+ average net volume
• Maintain accurate records and follow all policies/regulatory guidelines.
• Partner effectively with the Telesales team lead who is organizing and assigning leads.
• Other duties as assigned.

Requirements

• Active Washington State Timeshare License or ability to obtain required (employer assistance to apply on first day)
• 6+ months of timeshare or sales experience preferred
• High school diploma or GED
• Excellent communication and sales closing skills
• Resilient, self-driven, and competitive mindset
• Comfortable working in a fast-paced, commission-only environment

Qualifications

• Experience
  • Previous telesales, call center, or hospitality sales experience preferred (timeshare experience is a plus).
  • Proven track record of meeting or exceeding sales or call performance targets.
• Education & Certifications
  • High school diploma or General Education Degree (GED); or equivalent combination of education and experience.

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact