Telephonic Health Educator - FEP

About the role

This role enables associates to work virtually full‑time, with required in‑person training sessions, providing maximum flexibility and autonomy. Candidates must reside within a reasonable commuting distance of an office in Maine, Nevada, New York, or Virginia (or be eligible for a legal accommodation). The Health Educator delivers health coaching services to disease management program members to support sustainable health behavior change, improve self‑management skills, and achieve program outcomes. This role provides education, motivational support, and individualized action planning while collaborating with members to address barriers and promote overall wellness. The position supports the Federal Employee Program (FEP), which provides health benefits to federal employees, retirees, and their families.

Responsibilities

• Provides information to members eligible for disease management programs.
• Conducts telephonic meetings with program members to provide health information according to program standards.
• Diffuses situations with members who are resistant to health coaching and/or disease management interventions.
• Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health.
• Assists with increasing participants’ motivational level by addressing preventative care, barriers and assessing needs.
• Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes.
• Conducts behavioral assessments to identify individual member knowledge, skills and behavioral needs.
• May coordinate with others in the multi‑disciplinary clinical team.

Requirements

Requires a BA/BS in an appropriate field of specialization and a minimum of 2 years of related experience in direct care health education, exercise instruction, or patient education; or any combination of education and experience that provides an equivalent background.

Skills

• Prior experience in health coaching, disease management in a call‑center environment, and/or patient education and behavior change techniques.
• Strong understanding of disease management principles.
• Certification or advanced certification and/or license appropriate to the field of specialty (preferred).
• Prior experience utilizing Motivational Interviewing techniques (preferred).

Benefits

In addition to salary, Elevance Health offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all subject to eligibility requirements).

Pay

For candidates working in person or virtually in the approved locations (Maine, Nevada, New York, Virginia), the salary range for this position is $24.85 to $41.18 per hour. Actual compensation is based on factors such as geographic location, work experience, education, and skill level.

Schedule

Monday – Friday, 11:00 a.m. to 7:30 p.m. EST. The role is primarily virtual with required in‑person training sessions.