Telephone Triage Nurse - Pulmonary Medicine

Department: Pulmonary Medicine, Winston Salem Stratford Executive Park – Charlois

About the Role

Independently plans and provides professional nursing care for patients within a specific population in accordance with the medical and nursing plans of care and established policies and procedures. Delivers, manages, and coordinates care and services via telecommunications technology within the domain of Ambulatory Care Nursing. Provides nursing services to patients and families in accordance with the scope of the RN as defined by the applicable state Board of Nursing. Directs and leads other assigned team members and collaborates with multidisciplinary team members to provide age/developmentally appropriate care in accordance with nursing standards of care and practice.

Responsibilities

• Provides patient/family centered care, acting as partner and adviser to assist and support patients and families in managing their health care optimally, respecting their culture and values, individual needs, health goals, and treatment preferences.
• Applies critical reasoning and astute clinical judgment to expedite appropriate care and treatment, especially for patients presenting with complex problems or potentially life-threatening conditions, using telecommunication technologies (e.g., telephone, fax, email, internet, or patient portal).
• Ensures proper scheduling and follow-up on test results for providers.
• Uses active listening skills, approved protocols, and evidence-based practice to explain test results and medications to patients.
• Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and patient care.
• Participates in professional development by maintaining required competencies, identifying learning needs, and seeking appropriate educational offerings.
• Demonstrates ability to function in a professional setting through active participation in a professional practice model, including shared governance, adherence to standards of care, peer review, and leadership in clinical excellence.
• Focuses on patient safety and quality of nursing care by applying appropriate interventions, such as identifying patient needs, conducting health education, promoting advocacy, and coordinating care.
• Maintains knowledge of care teams for coordination of patient care, self-management, population management, and communication skills.
• Adapts communication style to meet the needs of diverse patients, including personal, professional, cultural, and socio-economic backgrounds.
• Demonstrates exceptional assessment, critical thinking, and customer service skills.
• Performs other related duties incidental to the work described.

Requirements

• Graduation from an accredited School of Nursing with two years of acute care experience required.
• BSN preferred.
• Prefer acute care experience within the last 10 years.
• Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.

Qualifications

• Current license as a Registered Nurse (RN) in the applicable state and Basic Cardiac Life Support (BCLS) certification required.
• Licensure in other states as required by law or client contract.
• Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), or Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) may be required within one year in select areas.

Skills

• Ability to assess nursing needs of acute and chronically ill patients through technology methods.
• Ability to seek out resources independently and work collaboratively.
• Ability to establish and maintain effective working relationships.
• Ability to communicate clearly with patients, families, visitors, healthcare team members, physicians, administrators, leadership, and others.
• Ability to teach patients and families in accordance with the nursing plan of care.
• Ability to use computers and learn new software programs.
• Ability to document and communicate pertinent information using computer and/or paper documentation tools.

Benefits

• Comprehensive suite of Total Rewards, including competitive compensation and generous retirement offerings.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, short- and long-term disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay such as shift differential, on-call pay, and more based on the role.
• Incentive pay for select positions.
• Annual increases based on performance.

Note: Eligibility for programs may depend on FTE or status (e.g., full-time, part-time, per diem, temporary).

Pay

Pay Range: $35.50 - $53.25 per hour

Schedule

• Full-time, benefits-eligible position.
• 40 hours per week.
• Monday through Friday, 08:00 AM – 05:00 PM.