Telephone Triage Nurse - Pulmonary Medicine

Department: Winston Salem Stratford Executive Park – Pulmonary Medicine
Status: Full time, benefits eligible
Hours per week: 40

Schedule

• Monday through Friday, 08:00–17:00

Pay

Pay range: $35.50 – $53.25 per hour

Requirements

• Graduation from an accredited School of Nursing
• Two years of acute care experience required; BSN preferred
• Prefer acute care experience within the last 10 years
• Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred

Licensure, Certification, and/or Registration

• Current license as a Registered Nurse (RN) in the applicable state
• Basic Cardiac Life Support (BCLS) certification required
• Licensure in other states as required by law or client contract
• Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), or Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) may be required within one year in select areas

Responsibilities

• Provides patient/family-centered care, acting as partner and adviser to assist and support patients and families in managing their health care, respecting culture, values, needs, goals, and treatment preferences
• Applies critical reasoning and astute clinical judgment to expedite appropriate care and treatment, especially for patients with complex or potentially life-threatening conditions, using telecommunication technologies (telephone, fax, email, internet, patient portal)
• Ensures proper scheduling and follow-up on test results for providers
• Uses active listening skills, approved protocols, and evidence-based practice to explain test results and medications to patients
• Adheres to the American Nurses Association Code of Ethics for Nurses in professional obligations and patient care
• Participates in professional development by maintaining competencies, identifying learning needs, and engaging in educational offerings
• Demonstrates ability to function in a professional setting through participation in a professional practice model, shared governance, peer review, and leadership development
• Focuses on patient safety and quality of nursing care through interventions such as identifying patient needs, health education, advocacy, care coordination, and evaluating outcomes
• Maintains knowledge of care teams for coordination of patient care, self-management, population management, and communication
• Adapts communication style to meet diverse patient needs across personal, professional, cultural, and socio-economic backgrounds
• Demonstrates exceptional assessment, critical thinking, and customer service skills
• Performs other related duties incidental to the work described

Skills

• Ability to assess nursing needs of acute and chronically ill patients via telecommunication methods
• Ability to seek resources independently and work collaboratively
• Ability to establish and maintain effective working relationships with patients, families, healthcare teams, physicians, administrators, leadership, and others
• Ability to communicate clearly and teach patients and families in accordance with the nursing plan of care
• Proficiency in using computers and learning new software programs
• Ability to document and communicate pertinent information using computer and/or paper documentation tools

Benefits

• Competitive base compensation within the listed pay range, with opportunity for annual increases based on performance
• Premium pay such as shift differential, on-call pay, and incentive pay for select positions
• Paid Time Off programs
• Health and welfare benefits: medical, dental, vision, life, short- and long-term disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits: adoption assistance and paid parental leave
• Retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About the Organization

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia, and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients, employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. It is nationally recognized for expertise in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and specialized musculoskeletal programs. Advocate Health provides more than $6 billion in annual community benefits and is committed to equitable care for all.