Telephone Triage Nurse Full Time Days Onsite
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title as heading. Remove boilerplate like EEO, etc. Also remove application instructions. We need to parse the posting. Content: - Employment Type: Full time - Shift: Day Shift - Description: GENERAL SUMMARY AND PURPOSE: Telephone Triage Nurse manages calls from patients and caregivers to assess and manage symptom-based calls for established patients. Works in an onsite team environment to efficiently promote a positive experience in all aspects of patient care with compassion and kindness. Provides information and education to patients and/or family based on identified needs. - Schedule: Full Time Days. Monday through Friday, 8 hour shifts. Specific hours are to be determined but anywhere from 7am to 5:30pm. - Location: Boise, Idaho. Not a remote position. - Skills, Knowledge, Education And Experience: list of requirements. - Essential Functions: list of duties. - Saint Alphonsus Information: description of employer. - Our Commitment: mission statement etc. - Equal Opportunity Employer: boilerplate to remove. We need sections: About the role (maybe description), Responsibilities (essential functions), Requirements (skills, knowledge, education and experience), Qualifications (maybe license, degree), Skills (maybe separate?), Benefits, Pay, Schedule. We need to decide what content fits each. We have schedule info: Full Time Days, Monday-Friday, 8 hour shifts, 7am-5:30pm. We have location: Boise, Idaho, not remote. We have employment type: Full time. We have shift: Day Shift. We have description: general summary. We have essential functions: list of duties. We have skills, knowledge, education and experience: list of requirements. We have Saint Alphonsus info: could be About the role? Actually "About the role" could be description of role. Could also be "About the company". But we only have sections defined: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content. - About the role: could be the GENERAL SUMMARY AND PURPOSE paragraph. - Responsibilities: Essential Functions list. - Requirements: maybe the license, degree, experience requirements. - Qualifications: maybe the preferred qualifications (Bachelor's degree strongly preferred, ambulatory setting preferred). But we can combine. - Skills: maybe the skills list (communication, etc.) but that's also in essential functions. Better to follow typical pattern: About the role = summary; Responsibilities = essential functions; Requirements = license, degree, experience; Qualifications = preferred qualifications; Skills = specific skills (communication, critical thinking, etc.); Benefits = none? Not provided. Pay = none. Schedule = schedule info. We must not create sections with placeholder or vague content. So if Benefits, Pay not provided, we omit those sections. Schedule we have specific content, so include Schedule section. Now we need to preserve all substantive information, not invent or summarize away detail. Must not omit details like location, employment type, shift. Where to put those? Could be in About the role or maybe a separate section like "Details". But only allowed headings are those listed. We could include location, employment type, shift within About the role paragraph or maybe within a
after heading. Since we cannot create new headings, we can embed them in About the role
. Thus About the role section will contain the summary plus employment type, shift, location. We must not repeat job title. We must not include boilerplate like EEO, equal opportunity, etc. Also remove duplicated lines. Now let's extract details. From posting: Employment Type Full time Shift Day Shift Description GENERAL SUMMARY AND PURPOSE: Telephone Triage Nurse manages calls from patients and caregivers to assess and manage symptom-based calls for established patients. Works in an onsite team environment to efficiently promote a positive experience in all aspects of patient care with compassion and kindness. Provides information and education to patients and/or family based on identified needs. Schedule: Full Time Days. Monday through Friday, 8 hour shifts. Specific hours are to be determined but anywhere from 7am to 5:30pm. Location: Boise, Idaho. Not a remote position. Skills, Knowledge, Education And Experience: Colleague must have an RN license, as defined by their primary work state (Idaho or Oregon), issued prior to hire date. Those colleagues hired before January 1, 2020 must provide licensure or proof of application in process in their secondary state by August 28, 2020. Individuals hired in this role after January 1, 2020, must provide licensure or proof of application in their secondary state by August 28, 2020 or within six months of hire, whichever date is later. Bachelor's Degree in Nursing strongly preferred. One year of nursing experience required. Nursing experience in an ambulatory setting preferred. Essential Functions: Uses effective communication skills and tools to acquire and disseminate relevant information to patient, family, and/or caregiver and interprofessional team. Works independently, within an RN scope of practice, with other key stakeholders such as physicians, advance practice providers and other members of the healthcare team. Systematically collects and interprets data relating to the health needs and concerns of the patient, family or caregiver. Integrates evidenced based care into telephone triage assessment. Selects and utilizes the appropriate protocol(s) to aid in care of the patient. Demonstrates appropriate clinical judgment and critical thinking skills to respond to patient requests. Identifies with the patient how to implement the plan of care. Provides patient education as an outcome of the call based on assessed need. Utilize available technology to assist with accurate telephone triage. Accurately document assessments, education, and interventions Deliver nursing care that reflects the cultural, spiritual, intellectual, educational and psychological difference of individual patients. Ensure information is communicated in a culturally sensitive manner. Seeks experience and acquires knowledge that reflect current practice to maintain skills and competence in telephone nursing, clinical, and professional practice. Identifies clinical problems related to patient care delivery and/or telephone nursing practice Participates in quality and performance improvement initiatives. Seeks opportunities to create mentoring relationships among telehealth RNs. Saint Alphonsus Information: (description of employer) - we could include as part of About the role? Might be considered "About the role" but it's about the company. However we have no section for About the company. Could we put it under About the role? Might be okay but it's not about the role. However we must preserve all substantive information; we could include it in About the role paragraph as extra info. But maybe better to put it under About the role as it's still relevant to the job context. The instructions: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So About the role likely refers to role description, not company. But we have no other heading for company info. Could we omit it? The instruction says "Preserve ALL substantive information". So we must include Saint Alphonsus Information somewhere. Since we cannot create new headings, we need to fit it into existing allowed headings. Perhaps we can put it under About the role as a paragraph after the role summary. Or we could put it under Requirements? No. Qualifications? No. Skills? No. So About the role is the only plausible place.
Similarly, "Our Commitment" is also substantive; we need to include it. Could also go under About the role.
Thus About the role will contain: summary, employment type, shift, location, company info, commitment.
Now Responsibilities: Essential Functions.
Requirements: license, degree, experience requirements (mandatory). Could also include the RN license details, one year experience required.
Qualifications: preferred qualifications: Bachelor's degree strongly preferred, ambulatory setting preferred.
Skills: maybe the skills like communication, critical thinking, etc. But those are also in essential functions. However we could extract skills list from essential functions: effective communication skills, clinical judgment, critical thinking, etc. But to avoid duplication, we could still list them under Skills. However we must preserve all substantive information; if we list them under Skills, we still need to keep them under Responsibilities? The instruction says preserve all substantive information; we can duplicate? It didn't forbid duplication but better to avoid redundancy. However we could keep them only under Responsibilities and not under Skills. But then Skills section would be empty or we would omit it. Since we should only include a section when posting has real specific content for it. If we don't have distinct skills content beyond what's already in Responsibilities, we could omit Skills section. But we might have some skills mentioned in the "Skills, Knowledge, Education And Experience" heading: that includes RN license, degree, experience. That's more qualifications. So Skills section may not have distinct content. So we can omit Skills.
Benefits: none.
Pay: none.
Schedule: we have schedule info.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Schedule.
Now we need to format.
Use for each section heading.
Inside each, use
for prose,
- for lists.
We must not include any markdown fences.
Now craft About the role
content. We need to include: GENERAL SUMMARY AND PURPOSE paragraph, Employment Type Full time, Shift Day Shift, Location Boise, Idaho. Not a remote position. Also Saint Alphonsus Information paragraph, and Our Commitment paragraph. We need to preserve all substantive information; we should not omit any details. Let's extract Saint Alphonsus Information paragraph: "Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based. Top 15 Health Systems in the country by IBM Watson Health; The region’s most advanced Trauma Center (Level II); Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life." Our Commitment paragraph: "Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law." But we need to remove EEO/equal-opportunity boilerplate. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove the EEO statement. That includes the sentence "We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law." So we should omit that sentence. Keep the rest of Our Commitment before that: "Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care." Thus we keep that. Now About the role
will combine all that. Might be long but okay. Now Responsibilities: list of essential functions. We'll make
- each. Now Requirements: mandatory items: RN license (with details about primary/secondary state),