Telephone Operator- Afternoon shift, Oakland

About the role

The primary responsibility of the Telephone Operator is to serve as the main point of contact with the public and with all hospital departments in routine and emergency situations. This position handles inbound calls into the UPMC toll-free line, facilitating codes and medical consults for UPMC's hospitals.

Responsibilities

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers' requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

Qualifications

• High school graduate or equivalent.
• 1 year of experience answering and processing calls through automated phone systems or 1 year of customer service experience.
• Ability to work all shifts, 7 days a week.
• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Benefits

We offer a comprehensive benefits package including:

• Earn over 5 weeks of paid time off every year.
• Affordable medical, dental & vision coverage.
• Student loan assistance and tuition reimbursement options.
• Earn up to 8% of your eligible pay in retirement contributions from UPMC.
• Employer-paid life insurance.
• Paid parental leave.
• Family planning resources.
• Tuition assistance for dependents.
• Comprehensive health care for dependents.
• Emergency child and elder care options.
• Flexible work arrangements.

Career Growth

Grow Your Nursing Career at UPMC. UPMC offers a variety of career paths and advancement opportunities to support your professional development.

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Company Culture

At UPMC, we foster a culture that cares about our employees and their families. We offer:

• Employee resource groups.
• Awards for champions of dignity & respect.
• A center for workplace culture and engagement.
• Programs for veteran engagement.

To Apply

To apply for this position, please submit your resume and cover letter detailing your relevant experience and qualifications. Applications can be submitted online.