Telemedicine Coordinator

Shift time – 8AM – 4:30PM Monday to Friday (Rotating Weekends)

About the role

At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. The Telemedicine Care Coordinator is the face of Concentra, making a positive difference in the patient experience and quality of care. You will begin with a video intake session, virtually assisting patients with their healthcare needs and coordinating care with a Telemedicine Physician or Concentra center. In this position, a positive attitude, ability to make decisions, and excellent communication skills will make a direct, meaningful impact on the patient experience.

Responsibilities

• Welcome patients and obtain medical histories from patients; verify patient information
• Coordinate patient care through video intake call
• Collect and document patient information to include demographics, chief complaint, review of medications, and allergies
• Screen and triage patients based on intake questions
• Route patient to Concentra doctor or other appropriate care
• Perform administrative duties as needed including scheduling appointments, contacting patients and customers, and answering calls
• Document in electronic medical record

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• High School Diploma or GED
• At least one year of experience with patient interaction via phone and video (preferred)
• At least one year of working in a healthcare office environment (required)
• Bilingual (conversational fluent, able to read and write in both English and Spanish) is a plus

Skills

• Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated intermediate knowledge of PCs, Microsoft Office (Word, Excel, Outlook), and entry of data into various systems/applications
• Demonstrated effective communication and interaction with employers, patients, providers, and other employees
• Strong ability to work in a team environment, as well as independently when required
• Knowledge of telemedicine is a plus
• Must possess a personal sense of urgency
• Ability to effectively multi-task and adapt to changing business priorities
• Excellent time management and organizational skills
• Working knowledge of medical office administration and procedures

Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.