Telehealth Technology Coordinator

About The Job

Summary of Position: Help connect patients, families, and care teams through innovative virtual care. Schedule: Saturday - Wednesday from 8AM - 4:30PM

Primary Duties And Responsibilities

• Coordinate bedside telehealth services, including remote consultations and rounding, family video visits, virtual interpretation, and remote patient-monitoring enrollment.
• Manage, troubleshoot, clean, and maintain telehealth devices in collaboration with clinical teams, Information Services, Nursing Informatics, and other partners.
• Respond to telehealth requests, assess stakeholder needs, coordinate patient flow, and provide timely support to patients, providers, and hospital staff.
• Document telehealth activities accurately, identify barriers, and contribute to service improvements that enhance the patient and provider experience.
• Deliver compassionate, professional support while following patient-safety, infection-control, privacy, and PPE protocols.

Qualifications

• High school diploma or GED required; associate degree preferred.
• One to two years of experience in a clinical or customer-service environment.
• Excellent communication, interpersonal, and customer-service skills.
• Knowledge of medical terminology and comfort working in a hospital setting.
• Strong technical aptitude, attention to detail, and ability to troubleshoot basic technology concerns.
• Able to think critically, manage competing priorities, and remain professional in a fast-paced environment.
• Comfort donning and removing PPE when entering and exiting patient isolation rooms.

Pay

This position has a hiring range of USD $20.57 - USD $36.27 /Hr.