Supervisor Telehealth Technology Coordinator

About The Job

MedStar Health is seeking a Supervisor, Telehealth Technology Coordinators to support and advance telehealth services across our regional hospitals.

Primary Duties And Responsibilities

• Lead, coach, and develop a team of Telehealth Technology Coordinators across multiple hospital locations.
• Partner with clinical and operational leaders to optimize workflows and improve patient and provider experiences.
• Monitor performance metrics, conduct audits, and ensure high-quality service delivery.
• Serve as a telehealth subject matter expert, providing guidance, troubleshooting support, and education to stakeholders.
• Support strategic growth initiatives that expand access to innovative virtual care solutions.

Minimal Qualifications

• Associate's degree required (Bachelor's degree is preferred)
• 3+ years experience in a clinical and/or customer service setting is required. (One year of relevant education may be substituted for one year of required work experience.)
• Prior supervisory experience and experience with EHR systems is preferred.

Knowledge Skills And Abilities

• Excellent problem-solving skills and ability to exercise independent judgment.
• Strong interpersonal and customer service skills.
• Strong critical thinking communication skills written skills organizational skills accountability/ownership and assertiveness.
• Ability to effectively multi-task and work under strict deadlines.
• Demonstrated problem-solving skills.
• Demonstrated organizational and time management skills.
• Comfortable working in a clinical setting and being exposed to high-risk conversations.
• Tech savvy and proficient in MS Office applications including Teams Outlook Word and Excel.

Hiring Range

This position has a hiring range of USD $28.76 - USD $48.96 /Hr.