Telemedicine Care Coordinator

About the role

This is a fantastic full-time, remote opportunity. The shift schedule for this position is Wednesday-Sunday, 10:45 PM – 7:45 AM Central Time.

What You’ll Be Doing

• Call hospital staff to schedule new and follow-up video appointments/consults
• Answer all incoming calls, using hold as needed when multiple calls come in at once
• Communicate schedule to the on-call clinician via text message
• Maintain scheduling software while making minimal errors
• Use a friendly, helpful and welcoming manner on all calls
• Provide basic technical support to hospital staff as needed
• Other tasks as needed

What Success Looks Like

• Within 3 months: Master the scheduling software and EMR systems, manage nightly call volume with minimal errors, and build a working rapport with the on-call clinicians and hospital staff you support each shift.
• Within 6 months: Troubleshoot basic technical issues independently, anticipate scheduling conflicts before they become problems, and be a steady, reliable presence on the overnight shift.
• Within 12 months: Become a trusted go-to resource for your hospital partners, consistently deliver white-glove service under pressure, and help identify ways to improve the coordination process for the team.

What You’ll Bring

• 1-2 years of customer service, reception, or call center experience; however, demonstrated skills, behaviors, and readiness to take ownership matter more to us than a specific number of years.
• Experience using communication software.
• A demonstrated interest in the healthcare field, customer service, or call center work.
• A proven track record in customer service.
• The ability to work with minimal supervision.
• The ability to multitask with multiple software (i.e. Appointments Plus, Phone, Glip, Teams, video conferencing software, and EMRs).
• Experience in a fast-paced, high-pressure environment and able to maintain a friendly feel-good personality.
• Excellent decision-making, communication, and organizational skills.
• The ability to perform multiple tasks in a busy, ever-changing environment.
• Technical proficiency with EMR or other healthcare software experience (preferred).
• A background in healthcare (preferred).

What’s In It For You?

• Highly competitive compensation (base salary + bonus + stock options)
• Generous PTO policy + colleagues who insist on covering for you so you can truly unplug
• 100% of the premium cost of healthcare for you and 75% for your dependents
• $50/month for a gym membership
• $50/month for your cell phone bill
• $50/month for books
• 100% employer-paid life insurance coverage
• 401k Plan with company match
• Paid parental leave
• Optional: Short-term and long-term disability insurance
• Coworkers who create Slack channels like “sometimesiwetmyplants”
• Compensation: Base Salary: $21.75/hour Variable Compensation: Eligible for annual bonus of up to 4% of base salary (pro-rated based on start date) Equity: Eligible for Incentive Stock Options (ISOs) upon hire, subject to standard vesting schedule

Who You’ll Work With

These awesome individuals are the leaders of our Telemedicine Care Coordination team. A hire joining this team would report directly to Ryan Barrow. Ryan Barrow, Program Lead, TCC Nicole Roberts, Senior Operations Manager Jill Hammerich, Vice President of Operations, Virtual Clinic & ODS

About Iris

Iris Telehealth is a leading provider of telepsychiatry services for community mental health centers, community health centers, hospitals, and health systems across the U.S. We strive to deliver clinically sound and financially sustainable telepsychiatry in order to help our partners meet their behavioral health goals and save their communities. The key to our success is our people. And, our number one corporate value is People Over All Else. We try to live that value every day with everything we do. That’s why we’re looking for top talent to help us deliver high-quality and efficient clinical services all over the country. Iris Telehealth has a culture of ownership, humor, and mastery. Our team is small enough that you can see how your work affects the bottom line and big enough to have the urgency and excitement of a Fortune 500 company. We like to experiment. We're proud to make mistakes (but more proud of our successes). We're always trying to get better. People that work for us are expected to question the way we do things. We want all of our employees to fight for what they think is right -- because that’s how we’ll continue to grow and improve as a company.

Additional Information

• The Staying Power of Telehealth
• Iris Telehealth Certified as Most Loved Workplace
• Research shows that women and people of color are less likely to apply for roles unless they meet every qualification listed in the job description. At Iris Telehealth, we're most interested in finding the best candidate for the job--and that may be someone that comes from a nontraditional background. We welcome applicants with diverse experiences and will consider any equivalent combination of skills, knowledge, education, and experience to meet the minimum qualifications.