Telecommunicator Specialist

Overview

Responsible for receiving and dispatching 9-1-1 and non-emergency requests for law enforcement responses and/or patient transport. Evaluates and prioritizes calls for service and dispatches the appropriate personnel and equipment. Monitors and updates Campus Police units using a computer aided dispatch (CAD) system. Monitors several frequencies on the RCS 800 Mhz radio system, transmits vital response information to the field units, and processes field requests as they are received. Maintains situational awareness for weather and other incidents in the area to keep field units and management apprised of any noteworthy activity. Maintains and updates several reference logs in the Communications Center and performs other duties as assigned.

Requirements

• Certified Flight Communicator within one year of hire required.
• Department Description: Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.
• EEO Licensure: Not Applicable
• Education: High School Diploma or Equivalent Required - And Associate's Degree Related Field Preferred
• Experience: 1 Year Telecommunications In Law Enforcement And Dispatch - Emergency Required