Telecommunicator, Police

About the role

Responsible for receiving and dispatching 9-1-1 and non-emergency requests for law enforcement responses and/or patient transport. Evaluates and prioritizes calls for service and dispatches the appropriate personnel and equipment. Using a computer aided dispatch (CAD) system, monitors and updates Campus Police units. Using the RCS 800 Mhz radio system, monitors several frequencies, transmits vital response information to the field units, and processes field requests as they are received. Maintains situational awareness for weather and other incidents in the area to keep field units and management appraised of any noteworthy activity. Maintains and updates several reference logs in the Communications Center and performs other duties as assigned.

Responsibilities

• Receive and dispatch 9-1-1 and non-emergency requests for law enforcement and patient transport.
• Evaluate and prioritize calls for service, dispatching appropriate personnel and equipment.
• Monitor and update Campus Police units using a computer aided dispatch (CAD) system.
• Monitor several frequencies using the RCS 800 Mhz radio system, transmit vital response information, and process field requests.
• Maintain situational awareness for weather and other incidents to keep field units and management informed.
• Maintain and update reference logs in the Communications Center.

Requirements

• High School Diploma or Equivalent (Required).
• Associate's Degree in a related field (Preferred).
• 1 year of experience in telecommunications or security (Required).

About the organization

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.