Police Telecommunicator
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
2. Use - for lists of duties/requirements/benefits, and
for prose
3. Do NOT repeat the job title as a heading (the page already shows it)
4. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it
5. Preserve ALL substantive information; do NOT invent or summarize away detail
6. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions
7. Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text
8. Never create Pay/Schedule/Benefits sections unless the posting actually states them
9. Prefer a few substantive sections over many thin ones
10. Output ONLY the HTML fragment — no /, no markdown code fences
Let me analyze the job posting:
- "About Us" section: This is about the university, not the role. Could be "About the organization" or similar. But the rules say use headings like "About the role". However, the posting has "About Us" and "Position Overview". I should include relevant sections.
- "Position Overview": This is about the role. Could be "About the role".
- "DUTIES": This is responsibilities. Should be "Responsibilities".
- "ADDITIONAL DUTIES": Also responsibilities.
- "Qualifications": This is requirements/qualifications. Should be "Qualifications" or "Requirements".
- "Further preferred qualifications": Also qualifications.
- "Additional Information": Contains salary, immigration sponsorship, E-Verify, EEO, accommodation, Clery statement. Salary is pay information. The rest is boilerplate (EEO, accommodation, Clery statement) which should be removed per rules.
Rules: Remove EEO/equal-opportunity boilerplate, duplicated lines, and application instructions. Also remove cookie/navigation/legal/scam-warning boilerplate.
The "Additional Information" includes:
- Starting Hourly Salary: $17.00 per hour. The final offer for the successful candidate will be commensurate with experience and may exceed the starting hourly rate. -> This is Pay information.
- This position is not eligible for employer immigration sponsorship. Applicants must be authorized to work in the United States without requiring employer-sponsored work authorization -> This is a requirement (work authorization).
- All individuals hired are required to complete the federal employment eligibility verification process as required by applicable law. Southwestern University is an E-Verify employer. -> This is boilerplate/legal.
- Southwestern University is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. -> EEO boilerplate, remove.
- If you need reasonable accommodation for any part of the employment process, please contact us by email at hr@southwestern.edu. -> Application instruction/accommodation, remove.
- Jeanne Clery Statement: ... -> Legal boilerplate, remove.
So from Additional Information, only the salary and work authorization requirement are substantive. The salary can go under "Pay". The work authorization can go under "Requirements" or "Qualifications".
Now, the "Qualifications" section lists many items. Some are required, some are preferred. The posting says "Qualifications" then "Further preferred qualifications which are also desirable for performing the listed duties." So I should separate required vs preferred.
Also, there is "High School Diploma or GED." and "Pass a comprehensive background investigation, psychological exam, and drug test for appointment as a telecommunicator (Chapter 217 Texas Administrative Code)." and "Must obtain a telecommunicator license 12 months from appointment date." These are requirements.
Then "Highly proficient knowledge of Google/Microsoft applications." etc. These are skills/qualifications.
The "Further preferred qualifications" are "Hold a current TCOLE Telecommunicator License." and "Some experience working with Alarm systems related to fire, burglar and surveillance cameras."
I should structure:
- About the role (from Position Overview)
- Responsibilities (from DUTIES and ADDITIONAL DUTIES)
- Qualifications (required)
- Preferred Qualifications (optional)
- Pay (from Additional Information)
- Maybe "Requirements" for work authorization? But that's a requirement. Could include in Qualifications.
The rules say use headings like "About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule". I can use "Qualifications" for required qualifications, and "Preferred Qualifications" for preferred. Or combine.
Also, the "About Us" is about the university. Could be "About the organization" but not in the suggested headings. The rules say "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It says "e.g.", so I can use other headings if needed. But "About Us" is not about the role. However, it's substantive information about the employer. The user said "Preserve ALL substantive information". So I should include it. Could use "About the Organization" as heading.
But the rules also say "Do NOT repeat the job title as a heading (the page already shows it)". The job title is not given in the text, but presumably the page shows it. So I shouldn't include a heading for the job title.
I'll include:
- About the Organization (from About Us)
- About the Role (from Position Overview)
- Responsibilities (from DUTIES and ADDITIONAL DUTIES)
- Qualifications (required)
- Preferred Qualifications
- Pay (from Additional Information)
Work authorization requirement: "This position is not eligible for employer immigration sponsorship. Applicants must be authorized to work in the United States without requiring employer-sponsored work authorization". This is a requirement. Could be under Qualifications or a separate "Requirements" section. Since there is already Qualifications, I'll add it there.
Also, "All individuals hired are required to complete the federal employment eligibility verification process as required by applicable law. Southwestern University is an E-Verify employer." This is legal boilerplate, but it's a requirement. However, it's standard for all jobs. The rules say remove legal boilerplate. But it's a specific requirement. I'll include it as a note under Qualifications or Pay? Probably not needed.
The Clery Act statement in Position Overview is part of the role description. Should keep.
Now, let's write HTML.
I'll use for each section. Use
for prose,
- for lists.
For Responsibilities: combine DUTIES and ADDITIONAL DUTIES into one list.
For Qualifications: list each bullet.
For Preferred Qualifications: list.
For Pay: include the salary info.
Now, ensure no filler. The salary says "commensurate with experience" which is filler? The rule says never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). But here the salary is given: $17.00 per hour, and then says final offer commensurate with experience and may exceed. That's substantive: starting hourly salary is $17.00. The "commensurate with experience" is additional info but not placeholder. I think it's okay to include.
But the rule says "never create Pay/Schedule/Benefits sections unless the posting actually states them." The posting states starting hourly salary, so Pay section is warranted.
Now, produce HTML fragment.
Let's draft:
About the Organization
Located in Georgetown, Texas, Southwestern University is an independent, four-year undergraduate institution offers a top-ranked integrated arts and sciences curriculum that incorporates the humanities, fine arts, social sciences, and natural sciences. At Southwestern University, we are committed to fostering an environment where every individual feels respected, valued, and empowered. We believe that a thriving community is built on the strength of varying perspectives and experiences, and we strive to create an atmosphere of mutual respect and understanding. Our actions are guided by a commitment to fairness, openness, and the belief that our differences are what make us stronger as a whole.
About the Role
Reporting to the Communications & Police Records Coordinator, the Police Telecommunicator provides monitoring support for the fire and burglar alarm system, camera system and answers all incoming calls to the Police Department. The Police Telecommunicator is considered "essential" and may require attendance to ensure emergency assistance at all times to the Southwestern community. Under Federal law (Clery Act), all individuals who work for a campus police department are campus security authorities (CSA). Campus security authorities are responsible for reporting Clery Act crimes that may be reported to them. Individuals who are selected for employment will receive CSA training.
Responsibilities
- Assist SUPD administratively with customer service for students/staff/faculty/visitors.
- Perform additional duties as assigned related to supporting the Police Department.
- Monitor all fire and burglar alarm systems, including assistance with routine testing of all fire and burglar alarm systems.
- Monitor surveillance camera system for security purposes.
- Contact Emergency Services using 911 for campus emergencies related to fire alarms or medical emergencies.
- Answer Police Department incoming calls and redirect to the appropriate department; prioritize non-emergency calls and follow call taking instructions and dispatch officer.
- Monitor severe weather and notify Chief of Police for possible Emergency Notification to SU community.
- Send Emergency Alerts to the SU community for any emergency situations as directed by the Chief of Police.
- Create detailed log of all activity related to alarms, cameras, phone calls, and foot traffic at the PD.
- Contact Student Life, Maintenance, Facilities, or other departments as needs arise.
- Create monthly operator schedule.
- Ensure all shifts are covered for extreme weather, holidays and vacations.
- Train part-time operators.
- Create reports related to camera monitoring and communicate with IT for trouble areas.
- Attend Division/SUPD meetings as required.
- Maintain Campus Lost & Found and issue Temporary Parking Permits.
Qualifications
- High School Diploma or GED.
- Pass a comprehensive background investigation, psychological exam, and drug test for appointment as a telecommunicator (Chapter 217 Texas Administrative Code).
- Must obtain a telecommunicator license within 12 months from appointment date.
- Highly proficient knowledge of Google/Microsoft applications.
- Possess a basic knowledge of telephone systems (answering, transferring calls).
- Ability to read, understand and follow written & verbal instructions.
- Excellent customer service skills involving verbal, written, and listening skills.
- Flexibility regarding changing priorities.
- Maintain strict confidentiality.
- Ability to work independently and as a member of a team.
- Demonstrate a professional manner with all internal and external University communication.
- Ability to perform professionally under stressful situations.
- Ability to attend work consistently and maintain a regular work schedule.
for prose 3. Do NOT repeat the job title as a heading (the page already shows it) 4. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it 5. Preserve ALL substantive information; do NOT invent or summarize away detail 6. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions 7. Include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text 8. Never create Pay/Schedule/Benefits sections unless the posting actually states them 9. Prefer a few substantive sections over many thin ones 10. Output ONLY the HTML fragment — no /, no markdown code fences Let me analyze the job posting: - "About Us" section: This is about the university, not the role. Could be "About the organization" or similar. But the rules say use headings like "About the role". However, the posting has "About Us" and "Position Overview". I should include relevant sections. - "Position Overview": This is about the role. Could be "About the role". - "DUTIES": This is responsibilities. Should be "Responsibilities". - "ADDITIONAL DUTIES": Also responsibilities. - "Qualifications": This is requirements/qualifications. Should be "Qualifications" or "Requirements". - "Further preferred qualifications": Also qualifications. - "Additional Information": Contains salary, immigration sponsorship, E-Verify, EEO, accommodation, Clery statement. Salary is pay information. The rest is boilerplate (EEO, accommodation, Clery statement) which should be removed per rules. Rules: Remove EEO/equal-opportunity boilerplate, duplicated lines, and application instructions. Also remove cookie/navigation/legal/scam-warning boilerplate. The "Additional Information" includes: - Starting Hourly Salary: $17.00 per hour. The final offer for the successful candidate will be commensurate with experience and may exceed the starting hourly rate. -> This is Pay information. - This position is not eligible for employer immigration sponsorship. Applicants must be authorized to work in the United States without requiring employer-sponsored work authorization -> This is a requirement (work authorization). - All individuals hired are required to complete the federal employment eligibility verification process as required by applicable law. Southwestern University is an E-Verify employer. -> This is boilerplate/legal. - Southwestern University is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. -> EEO boilerplate, remove. - If you need reasonable accommodation for any part of the employment process, please contact us by email at hr@southwestern.edu. -> Application instruction/accommodation, remove. - Jeanne Clery Statement: ... -> Legal boilerplate, remove. So from Additional Information, only the salary and work authorization requirement are substantive. The salary can go under "Pay". The work authorization can go under "Requirements" or "Qualifications". Now, the "Qualifications" section lists many items. Some are required, some are preferred. The posting says "Qualifications" then "Further preferred qualifications which are also desirable for performing the listed duties." So I should separate required vs preferred. Also, there is "High School Diploma or GED." and "Pass a comprehensive background investigation, psychological exam, and drug test for appointment as a telecommunicator (Chapter 217 Texas Administrative Code)." and "Must obtain a telecommunicator license 12 months from appointment date." These are requirements. Then "Highly proficient knowledge of Google/Microsoft applications." etc. These are skills/qualifications. The "Further preferred qualifications" are "Hold a current TCOLE Telecommunicator License." and "Some experience working with Alarm systems related to fire, burglar and surveillance cameras." I should structure: - About the role (from Position Overview) - Responsibilities (from DUTIES and ADDITIONAL DUTIES) - Qualifications (required) - Preferred Qualifications (optional) - Pay (from Additional Information) - Maybe "Requirements" for work authorization? But that's a requirement. Could include in Qualifications. The rules say use headings like "About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule". I can use "Qualifications" for required qualifications, and "Preferred Qualifications" for preferred. Or combine. Also, the "About Us" is about the university. Could be "About the organization" but not in the suggested headings. The rules say "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It says "e.g.", so I can use other headings if needed. But "About Us" is not about the role. However, it's substantive information about the employer. The user said "Preserve ALL substantive information". So I should include it. Could use "About the Organization" as heading.
But the rules also say "Do NOT repeat the job title as a heading (the page already shows it)". The job title is not given in the text, but presumably the page shows it. So I shouldn't include a heading for the job title.
I'll include:
- About the Organization (from About Us)
- About the Role (from Position Overview)
- Responsibilities (from DUTIES and ADDITIONAL DUTIES)
- Qualifications (required)
- Preferred Qualifications
- Pay (from Additional Information)
Work authorization requirement: "This position is not eligible for employer immigration sponsorship. Applicants must be authorized to work in the United States without requiring employer-sponsored work authorization". This is a requirement. Could be under Qualifications or a separate "Requirements" section. Since there is already Qualifications, I'll add it there.
Also, "All individuals hired are required to complete the federal employment eligibility verification process as required by applicable law. Southwestern University is an E-Verify employer." This is legal boilerplate, but it's a requirement. However, it's standard for all jobs. The rules say remove legal boilerplate. But it's a specific requirement. I'll include it as a note under Qualifications or Pay? Probably not needed.
The Clery Act statement in Position Overview is part of the role description. Should keep.
Now, let's write HTML.
I'll use for each section. Use
for prose,
- for lists.
For Responsibilities: combine DUTIES and ADDITIONAL DUTIES into one list.
For Qualifications: list each bullet.
For Preferred Qualifications: list.
For Pay: include the salary info.
Now, ensure no filler. The salary says "commensurate with experience" which is filler? The rule says never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). But here the salary is given: $17.00 per hour, and then says final offer commensurate with experience and may exceed. That's substantive: starting hourly salary is $17.00. The "commensurate with experience" is additional info but not placeholder. I think it's okay to include.
But the rule says "never create Pay/Schedule/Benefits sections unless the posting actually states them." The posting states starting hourly salary, so Pay section is warranted.
Now, produce HTML fragment.
Let's draft:
About the Organization
Located in Georgetown, Texas, Southwestern University is an independent, four-year undergraduate institution offers a top-ranked integrated arts and sciences curriculum that incorporates the humanities, fine arts, social sciences, and natural sciences. At Southwestern University, we are committed to fostering an environment where every individual feels respected, valued, and empowered. We believe that a thriving community is built on the strength of varying perspectives and experiences, and we strive to create an atmosphere of mutual respect and understanding. Our actions are guided by a commitment to fairness, openness, and the belief that our differences are what make us stronger as a whole.
About the Role
Reporting to the Communications & Police Records Coordinator, the Police Telecommunicator provides monitoring support for the fire and burglar alarm system, camera system and answers all incoming calls to the Police Department. The Police Telecommunicator is considered "essential" and may require attendance to ensure emergency assistance at all times to the Southwestern community. Under Federal law (Clery Act), all individuals who work for a campus police department are campus security authorities (CSA). Campus security authorities are responsible for reporting Clery Act crimes that may be reported to them. Individuals who are selected for employment will receive CSA training.
Responsibilities
- Assist SUPD administratively with customer service for students/staff/faculty/visitors.
- Perform additional duties as assigned related to supporting the Police Department.
- Monitor all fire and burglar alarm systems, including assistance with routine testing of all fire and burglar alarm systems.
- Monitor surveillance camera system for security purposes.
- Contact Emergency Services using 911 for campus emergencies related to fire alarms or medical emergencies.
- Answer Police Department incoming calls and redirect to the appropriate department; prioritize non-emergency calls and follow call taking instructions and dispatch officer.
- Monitor severe weather and notify Chief of Police for possible Emergency Notification to SU community.
- Send Emergency Alerts to the SU community for any emergency situations as directed by the Chief of Police.
- Create detailed log of all activity related to alarms, cameras, phone calls, and foot traffic at the PD.
- Contact Student Life, Maintenance, Facilities, or other departments as needs arise.
- Create monthly operator schedule.
- Ensure all shifts are covered for extreme weather, holidays and vacations.
- Train part-time operators.
- Create reports related to camera monitoring and communicate with IT for trouble areas.
- Attend Division/SUPD meetings as required.
- Maintain Campus Lost & Found and issue Temporary Parking Permits.
Qualifications
- High School Diploma or GED.
- Pass a comprehensive background investigation, psychological exam, and drug test for appointment as a telecommunicator (Chapter 217 Texas Administrative Code).
- Must obtain a telecommunicator license within 12 months from appointment date.
- Highly proficient knowledge of Google/Microsoft applications.
- Possess a basic knowledge of telephone systems (answering, transferring calls).
- Ability to read, understand and follow written & verbal instructions.
- Excellent customer service skills involving verbal, written, and listening skills.
- Flexibility regarding changing priorities.
- Maintain strict confidentiality.
- Ability to work independently and as a member of a team.
- Demonstrate a professional manner with all internal and external University communication.
- Ability to perform professionally under stressful situations.
- Ability to attend work consistently and maintain a regular work schedule.