Telecommunicator, Police

About the role

The Police Telecommunicator is the College community’s point of contact when requesting a response for police resources. They promote the College Values and customer service without compromise. This essential position is required to work during natural or man-made emergencies.

Responsibilities

• Operates non-emergency/emergency telephones, two-way radios, telecommunications/computer terminal equipment, cameras, and alarm and security systems.
• Provides dispatch-related services to district-wide faculty, staff, and employees with respect to community-oriented policing.
• Conducts accurate and prompt telecommunication operations, completes initial and subsequent training, and supports the protection and maintenance of sensitive communications equipment.
• Maintains 24-hour police office visibility, accessibility, and readiness in dispatch services for crises or emergencies.
• Maintains consistent radio contact with campus police officers on patrol, relaying information accurately and quickly regarding safety, crime prevention, emergencies, and officer safety.
• Determines and contacts appropriate support if situational factors suggest aid beyond or in addition to campus police.
• Understands the jurisdictions of surrounding police agencies and the geography of each campus and its structures.
• Monitors and responds to fire alarm systems, documenting daily test signals and alarm incidents.
• Conducts and reports security equipment testing, including campus emergency phones, panic signal devices, and elevator devices.
• Generates maintenance requests for inoperable or damaged property.
• Monitors dispatch office email for employee requests and advisories.
• Understands campus police regulations regarding master key accessibility and entry services.
• Maintains accurate documentation of patrol activities and provides officers with necessary information.
• Documents and provides officers with protective orders, case numbers, and required student records.
• Understands officer safety fundamentals and risk factors associated with patrol.
• Answers all incoming emergency and non-emergency phone calls, documents each call, and forwards to supervisor.
• Obtains critical details from individuals in high-stress situations.
• Maintains personal records of passwords and access to police office databases, adhering to privacy laws and regulations.
• Regularly updates contact information for employees and outside sources.
• Prioritizes and assigns emergency calls for service.
• Operates specialized communications networking equipment and computer terminals to access confidential law enforcement information (TLETS).
• Performs duties related to crisis management for natural disasters, chemical leaks, or national incidents.
• Assists Sergeants, Officers, and Dispatchers with tickets and reports (in person, phone, and email).
• Dispatches officers and notifies command/supervisors and administrative personnel of incidents.
• Performs general office duties, including answering telephones, printing, filing documents, and other assigned tasks.
• Interacts with the public to provide information and assistance.
• Receives and records information/requests related to police services.
• Maintains the highest level of professional standards and complies with all College and Police Department policies.
• Answers phones, assists with ticket and appeal questions, and supports students with general inquiries.

Requirements

• High school diploma or equivalent.
• Valid Texas driver’s license with an acceptable driving record.
• Must pass an intensive background check, including criminal history and previous employment records.
• Must complete Basic Telecommunicator Proficiency Certification or initial Basic Telecommunicator course and subsequent training within one year of employment.
• Must complete TCIC/NCIC required certification within one year.
• American Heart Association training course: Basic Lifesaving Skills for Healthcare Providers within one year.
• Must be available for mandatory overtime, shift work, and non-traditional days off.
• Must work extended hours as necessitated by emergencies or staffing contingencies.
• Physical presence at the assigned on-site work location is required with limited or no opportunity for remote work.

Skills

• Able to operate a multi-line telephone system and two-way radio system.
• Strong multi-tasking abilities and ability to work under pressure.
• Proficient in data entry into police records management/computer-aided dispatch systems.
• Experience with Microsoft Office (Word, Excel) and Internet research.
• Self-motivated with excellent communication and public relations skills.
• Excellent front office and telephone skills, with the ability to work in a fast-paced environment and manage multiple priorities with little supervision.
• Communicates clearly and distinctly in English.
• Ability to work with people from all backgrounds in a team environment.
• Types a minimum of 30 words per minute with basic word processing skills.
• Excellent organizational and time management skills.
• Must satisfactorily complete San Jacinto College training courses in Banner, the college database system.
• Strong interpersonal skills and collaborative personality.

Preferred Qualifications

• One year of related experience in higher education.
• Bilingual/multi-lingual.
• Basic TCOLE Police Telecommunicator License.

Pay

Salary is based on the Board-approved salary schedule for the current fiscal year (Salary Grade: 106).