Police Telecommunicator

Responsibilities

• Answer non-emergency and administrative telephone calls for police, security, and technical support services
• Forward calls received in the Police Communications Center to the appropriate office of the UTPD
• Maintain a professional and positive demeanor while managing high call volumes
• Enter detailed information related to calls for technical support and security patrol activity into a Computer-Aided Dispatch (CAD) system
• Avoid delays and errors in data entry for forwarding to appropriate police dispatch stations
• Support efficient routing and assignment of calls through proper system usage
• CCTV Monitoring & Surveillance
• Monitor closed-circuit television (CCTV) systems during special events and security-related activities
• Identify situations requiring law enforcement or security response
• Communicate relevant observations to the appropriate dispatch station to initiate response actions
• Documentation & Reporting
• Compose and distribute shift logs
• Maintain and document found property logs
• Complete required police communication center paperwork accurately and promptly
• Multitasking & Operational Readiness
• Perform multiple tasks concurrently in a fast-paced environment
• Maintain situational awareness across communication systems and surveillance platforms
• Ensure consistent adherence to communication standards and operational procedures

Requirements

• One year relevant work experience
• Associate's Degree preferred

Qualifications

• TCL-B - TCOLE Basic Basic Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) Telecommunications Operator certification preferred

Benefits

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.