Telecommunicator II

Description

The primary purpose of this position is to operate the Safety Operations Center effectively and efficiently 24 hours a day, 365 days a year. The Security Operations Center serves as a vital component of the hospital’s overall operational framework, acting as the central hub for communication and security management. The SOC plays a crucial role in ensuring the safety and well-being of patients, staff, and visitors, while facilitating the smooth flow of information throughout the facility.

• Collects, processes, prioritizes and disseminates information from and to multiple resources and agencies under stressful conditions.
• Dispatches calls for service for officer response, monitors security/panic/fire alarms, and infant protection systems.
• Colls pertinent data/information, determines and contacts appropriate responding units, enters/maintains calls in CAD database utilizing real time data entry, and provides responding officers with all necessary information.
• Maintains officer status through the duration of each call.
• Initiates emergency action plans in case of incident/accidents as directed by policy/requested by hospital staff.
• Provides essential answering services for UNC Nash Health providers and providers’ offices, collecting and recording essential information and ensuring that the information is transmitted to the appropriate person.
• Utilize mass communication systems to send out text blasts and alerts from administrative and clinical leaders; answers the code phones, send out overhead alerts/text blasts for codes, notify the fire department or other municipality as directed, and communicate with officers on two‑way radio system.

Responsibilities

Collects, processes, prioritizes and disseminates information from and to multiple resources and agencies under stressful conditions.

Education Requirements

Education Requirements: High School Diploma or GED

Licensure/Certification Requirements

Licensure/Certification Requirements: Certification as a Division of Criminal Information computer operator. Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission.

Professional Experience Requirements

Professional Experience Requirements: Sufficient experience to demonstrate ability to work under pressure