Telecommunicator - BAC 051
Description
Accountable for receiving and processing both emergency and non-emergency calls by; providing appropriate pre-arrival instructions; entering data into a computer-aided dispatch (CAD) system; evaluating situations and making decisions as to the assistance and needs of callers based on training, standard operating procedures, and agency guidelines; performing queries through the local public safety systems; operating assigned Communications Operations Bureau (COB) radio positions: the FCIC/NCIC computer and teletype radio, the law enforcement dispatch radio, and/or the fire-rescue dispatch radio; and perform their duties in accordance with ACSO operational policies.
Within one (1) year of hire, the Telecommunicator must train and demonstrate proficiency in at least one (1) of the following positions: call-taking, teletype, law enforcement (ASO and/or GPD) dispatch, or fire-rescue dispatch.
This position is required to train for duties on other positions based on staffing needs and as training opportunities become available. Personnel in this classification may be required to act as trainers for positions in which they are certified.
Work requires independent judgment, initiative, and a calm presentation.
Personnel assigned to this classification report to the Combined Communications Center (CCC) Shift Supervisor. Performance is evaluated through observation, quality assurance reports, and appropriate employee performance appraisals.
Typical Qualifications
- EDUCATIONAL REQUIREMENTS:
- Preferred Major(s): Criminal Justice, Communications, or other related field
- High School/GED - Required
- Associate's Degree - Preferred
- Bachelor's Degree - Preferred
- EXPERIENCE AND TRAINING:
- Successfully complete the pre-employment CritiCall testing with an overall passing score
- Successfully complete a pre-employment typing test with the ability to type 35 CWPM or better
- Successfully complete the assigned training module and attain sufficient expertise to operate in a given position with minimal supervision after the assigned training period
- Possess, or obtain within six (6) months of hire, the following certifications:
- Emergency Medical Dispatcher (EMD)
- Emergency Fire Dispatcher (EFD)
- Cardio-Pulmonary Respiration (CPR)
- Emergency Telecommunicator Course (ETC)
- Current, valid State and National law enforcement computerized information systems (FCIC/NCIC) certification or obtain within six (6) months of hire
- Successfully complete the Florida 911 Public Safety Telecommunicator Certification exam within one (1) year of hire
- Successfully complete all National Incident Management System’s (NIMS) Incident Command System (ICS) courses required by Department of Homeland Security
- Completion of the National Center for Missing and Exploited Children (NCMEC) Dynamics and First Responders Course within one (1) year of hire
- Maintain all Telecommunicator certifications
Knowledge, Skills, and Abilities
- Knowledge of local, state, federal laws and applicable civil laws
- Fire, EMS, law enforcement and communications call taking policies and communications policies and procedures
- Maintain familiarity with Standard Operating Procedures (SOP), Call Handling Guide (CHG) and appropriate resources to acquire thorough knowledge of CCC operations and procedures
- Operate a computer aided dispatch system (CAD) and a computerized telephone system
- Accurately and quickly record information into CAD
- Utilize proper telephone techniques; follow guidelines for answering emergency and non-emergency calls; assess requests and prioritize them appropriately
- Answer emergency calls within 10 seconds, non-emergency and direct speed dial calls from the public and other agencies, obtaining and providing critical information, life-saving medical and safety instructions
- Interview callers to obtain information necessary to affect the appropriate law enforcement, fire, and EMS response and to utilize the correct call handling procedures and telephone instructions
- Able to concentrate on and address more than one thing simultaneously
- Maintain familiarity with the geographical area of Alachua County and the various addressing system and can locate addresses, major roads, streets, hospitals, schools, churches, buildings and other landmarks on a map
- Maintain high level of situational awareness
- Able to control conflict; speak with authority and confidence in a calm, clear voice, properly select words, take control of a call and elicit necessary information
- Maintain confidentiality of sensitive information
- Testify in court and represent the Alachua County Sheriff’s Office with a positive, professional image
Benefits
We offer a complete benefits package to full-time employees and part-time employees who work 20 hours or more a week. These benefits include health care, dental, vision, retirement, flexible spending account, and life insurance. Holidays, vacation, and sick leave hours are provided to all full-time employees.
A detailed breakdown of our benefits can be found here. We also offer cutting edge and comprehensive training available for law enforcement.
About the Role
The Telecommunicator - BAC 051 position is located in the Combined Communications Center (CCC) and is responsible for receiving and processing both emergency and non-emergency calls.
Responsibilities
Accountable for receiving and processing both emergency and non-emergency calls by; providing appropriate pre-arrival instructions; entering data into a computer-aided dispatch (CAD) system; evaluating situations and making decisions as to the assistance and needs of callers based on training, standard operating procedures, and agency guidelines; performing queries through the local public safety systems; operating assigned Communications Operations Bureau (COB) radio positions: the FCIC/NCIC computer and teletype radio, the law enforcement dispatch radio, and/or the fire-rescue dispatch radio; and perform their duties in accordance with ACSO operational policies.
Requirements
Within one (1) year of hire, the Telecommunicator must train and demonstrate proficiency in at least one (1) of the following positions: call-taking, teletype, law enforcement (ASO and/or GPD) dispatch, or fire-rescue dispatch.
Qualifications
This position is required to train for duties on other positions based on staffing needs and as training opportunities become available. Personnel in this classification may be required to act as trainers for positions in which they are certified.
Skills
Work requires independent judgment, initiative, and a calm presentation.
Benefits
We offer a complete benefits package to full-time employees and part-time employees who work 20 hours or more a week. These benefits include health care, dental, vision, retirement, flexible spending account, and life insurance. Holidays, vacation, and sick leave hours are provided to all full-time employees.
A detailed breakdown of our benefits can be found here. We also offer cutting edge and comprehensive training available for law enforcement.
Pay
$44,642.00 - $71,367.30 Annually
Schedule
Full-Time