Telecommunicator (911)

About the role

Under general supervision, after a probationary period, performs specialized radio and communications work for the County, serving as telecommunicator on an assigned shift. Work involves receiving all incoming calls, dispatching applicable resources, performing Emergency Dispatch Protocols (EMD, EFD) as well as providing pre-arrival instructions and operating a computer-based dispatch system as well as multiple applications and software’s.

Responsibilities

• Answer emergency calls in a timely fashion for the best outcome for the citizen(s) calling in an emergency.
• Process emergency calls using either Emergency Fire Dispatch (EFD) or Emergency Medical Dispatch (EMD).
• All calls needing law enforcement will be either transferred to the appropriate agency or contact will be made and resources requested by Telecommunicator.
• As part of call processing, calls will be assigned a determinant level by the telecommunicator for a emergent or non-emergent response mode by responders.
• Tactically assign a priority to each call so high-level calls are dispatched before lower priority calls.
• Using the Computer Aided Dispatch (CAD) system and the county owned and operated 700 MHz P25 TDMA, the Telecommunicator will dispatch all necessary units to the emergency.
• The telecommunicator will use AVL technology and graphic information system (GIS) layers to determine the closest and most efficient resources to respond.
• Tactically monitor all primary and secondary channels for responder safety to include tactical fire channels during major events in the event there is a call for a firefighter down and/or an emergency button press for any responder.
• Statewide VIPER talkgroups must also be monitored 24/7 in the event there is a regional and/or statewide issue such as a phone outage, natural disaster, man-made disaster etc.
• The 9-1-1 Telecommunicator must also, be sure to keep other Emergency Management staff aware of certain incidents they may render media attention or require specialized resources such as aircraft crashes, school bus incidents, school shootings, incidents with EMS/Fire units, injury or death of a responder, etc.
• Notifies management of the need for location changes, business lookup changes, GIS errors and other needs as they arise in primary dispatch systems.
• Maintains a clean work area.
• Makes sure critical operational information is passed on to relieving shift.
• Provides approved information to public as requested.

Qualifications

• Graduation from high school or equivalent;
• Any combination of training and experience which provides the required knowledge, skills, and abilities;
• Experience preferred in dispatching fire, EMS, and/or law enforcement within an emergency communications center.

Skills

• Discretion required in times of peak call volume;
• Ability to work 12-hour shifts (both day and nights on a rotating basis).

Benefits

Equal Opportunity Employer Pitt County Government offers a comprehensive benefits package to part-time and full-time employees who are eligible for benefits. Your benefits add value to your overall compensation program by offering you vacation, holiday, and sick leave as well as medical, dental, life, accident, disability insurance plans, NC 401(k) Plan, and other benefits that work together to provide overall wellness and financial security for you and your family.