Telecommunications Technician III

About the role

Support enterprise voice and unified communications systems. Manage phone number inventory and lifecycle. Handle ticket queue and respond to incidents efficiently. Coordinate with carriers for telecom expense management. Administer E911 and manage records. Support user training and adoption of new technologies. Learn and implement new communication technologies.

Responsibilities

• Support VOIP systems to enhance customer experience
• Analyze trends and suggest process improvements
• Collaborate with project teams on VOIP system tasks
• Maintain VOIP systems and ensure record accuracy
• Provide user education on system functionalities

Qualifications

• 3-5 years of experience as a voice and communications technician or analyst
• Experience in moves, adds, changes, and user provisioning across multiple platforms
• Knowledge in telecom expense management and carrier coordination
• Ability to document user-friendly training materials
• Experience with enterprise communication technologies

Core Technologies

• VOIP Systems
• Unified Communications
• Telecom Management
• E911 Platforms