Telecommunications Service Assistant | 0.8 FTE

Responsibilities

• Handle external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses.
• Maintain an empathetic, calm, and professional manner during all interactions.
• Use software application tools that provide screening questions and call flows to determine the best outcome for each caller.
• Administer and activate pagers and on‑call schedules, respond to emergent events, and complete related documentation.
• Perform clerical duties as required by various call flows.

Requirements

• Education: High School Diploma or equivalency.
• Strong customer service skills.
• Excellent problem‑solving abilities and attention to detail.
• Proficiency with computer systems and software applications.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize tasks in a fast‑paced environment.

Schedule

• 64 hours biweekly (0.8 FTE).
• Typical shift: 2nd shift, 3:00 pm – 11:00 pm.
• Rotating weekend coverage required every third weekend; weekend shifts may be days (9:00 am – 5:30 pm) or evenings (3:00 pm – 11:00 pm).
• Training hours: Monday‑Friday, 8:00 am – 5:00 pm.
• Location: On‑site in Onalaska, WI, Support Services Building.

Pay

Starting pay of $17.93 per hour and up, based on years of experience, with applicable shift differentials.

Benefits

• Comprehensive benefits package including Medical, Dental, Life Insurance, HSA/FSA.
• Retirement contributions with 401(k) match and annual discretionary base contribution.
• Paid Time Off (PTO) that combines vacation, sick, and personal days.
• Professional development support: tuition investment program, career development center, and other growth opportunities.
• Additional employee discounts and perks.
• Wellness program with incentives.
• Employer‑paid life insurance and AD&D.
• Optional short‑term and long‑term disability coverage.
• Employee assistance program, identity theft protection, and pet insurance.
• Inspire & Celebrate colleague recognition and rewards program.
• Various discount programs.