TELECOMMUNICATIONS SPECIALIST.

Responsibilities

• Serve as a Senior Information Technology Specialist (Customer Support) and technical expert in a mobile device and telecommunications-related equipment team.
• Manage the deployment, configuration, and maintenance of mobile devices within the agency, ensuring compliance with security protocols and policies.
• Administer software updates and patch management for mobile devices.
• Perform research, evaluations, and provide feedback on problematic trends and patterns in customer support requirements.
• Open, monitor status, and close trouble tickets, adding pertinent information into the trouble ticket database including all steps leading to resolution.

Requirements

• Must be a U.S. Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check.
• Current federal employees applying for GS jobs must serve at least one year at the next lower grade level (time-in-grade requirement).
• Appointment of retired military members within 180 days immediately following retirement date is subject to specific provisions.
• Males born after December 31, 1959, must be registered for Selective Service.
• Must obtain and maintain a current valid United States driver’s license.
• Must obtain and maintain an interim and/or final security clearance prior to entrance on duty.
• Required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification as a Cyberspace Workforce position (work role code 411 Tech Support Spec, proficiency level Intermediate).
• Must complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
• Must wear personal protective equipment (e.g., helmets, gloves, coveralls, glasses, goggles, respirators, safety shoes) continuously during work shifts.
• Work is performed in areas with potentially harmful physical and chemical agents (e.g., fumes, dust, heat, ionizing and non-ionizing radiation, chemicals). Participation in medical surveillance programs is required.
• May require travel from normal duty station to CONUS and OCONUS locations, including remote or isolated sites. Must be able to travel on military and commercial aircraft for extended periods.
• Must obtain and maintain a U.S. Passport.
• Must understand the Naval Nuclear Propulsion Program (NNPP) and the protection of Naval Nuclear Propulsion Information (NNPI).
• Must sign the Information System Privileged Access Agreement and Acknowledgement of Responsibilities Statement.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must include evaluating, analyzing, developing, managing, or improving communications systems, procedures, and requirements that demonstrate knowledge of current developments and trends in communications concepts and technology.

In lieu of specialized experience, you may qualify with the following education or combination of both education and experience:

• Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or LL.M. (if related).
• A combination of experience and graduate education as described above that equates to one year of experience.

A transcript must be submitted with your application if qualifying using education.

Schedule

This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent.