TELECOMMUNICATIONS ASSISTANT
Gibson Electric Membership Corporation is hiring a Telecommunications Assistant for our Trenton Member Service Center.
About the role
Provides administrative and customer support for the Broadband and IT department. Promotes Gibson Electric and Connect services. Coordinates TV service-related contracts and correspondence, tracks content costs and billing, keeps TV packages updated and contracts valid. Generates work orders, orders materials, creates and processes purchase orders. Assists with contracts, invoices, and billing. Monitors and advises on the status of federal and state regulatory requirements and maintains a calendar of required actions. Coordinates Connect's low-income assistance programs and engages with customers on utilizing assistance programs. Assists large customers in signing up for service and communicates with customers regarding changes to schedule as needed. Resolves large customer problems/complaints. Assists employees with mobile devices and orders and tracks equipment. Coordinates special projects assigned by VP of IT and Broadband. Maintains accurate customer counts by service and program.
Requirements
- Associate’s degree in IT, Business, or a related field of study
- Courses and training in keyboarding, software used by the position, customer service, office administration, business, accounting, information technology, or the operation of equipment used by the position
- Valid Tennessee Driver License
Preferred Qualifications
- Certifications or courses related to technical services, information technology, and fiber/telecommunications
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short- and long-term disability insurance
- Defined benefit plan
- 401(k) match
- Paid Time Off
- Paid holidays
Application deadline: Wednesday, September 2, 2026.