Telecommunications Operator - St. Elizabeth Youngstown Hospital

Shift/Schedule: Full Time - Scheduled for 40 Weekly Hours, Rotating shifts. Weekends & Holidays as required.

Summary

Serve as the hospital’s telephone receptionist, welcoming patients and other customers by offering service and assistance in a pleasant and professional manner.

Responsibilities

• Operate a computerized telephone console to ensure efficient communications; determine the reason for customer contact (both internal and external) and facilitate communications by answering calls promptly and forwarding calls to appropriate locations.
• Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.
• Monitor, assign, and replace pagers for staff.
• Perform a broad scope of technical operations of the telecommunications system, including:
  • Coordinate with departments for telephone repairs, moves, and/or changes.
  • Ensure callers are informed of procedures for voicemail, paging, and help desk questions.
  • Maintain all paging equipment and emergency radios.
  • Maintain physician log sheets and daily emergency activity log book.
• Notify hospital staff of all emergency and critical situations. Have complete knowledge of hospital disaster plans and respond immediately following established procedures and protocols.
• Record and monitor emergency situations, including fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls, and other emergency alarms in a rapid manner according to established protocols. Notify local police and/or fire when necessary.
• Summon, dispatch, or page all necessary personnel in an emergency situation (Code Blue, Trauma, Respiratory, RRT, etc.) and record in a daily journal.
• Act as an answering service for several departments by locating and paging personnel.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as assigned by their supervisor, subject to reasonable accommodation.

Requirements

• High School Diploma or GED (Required).
• One year of experience as a Telecommunications/Switchboard Operator, 911 Dispatcher, or working in a Call Center (preferred).

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) with employer contributions (when eligible).
• Medical, dental, vision, and prescription coverage, with HSA/FSA options.
• Life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

Benefits may vary based on the market and employment status.