Telecommunications Operator - St. Elizabeth Youngstown Hospital

Shift/Schedule: Full Time – 40 hours per week, rotating shifts including weekends and holidays as required.

About the Role

Serve as the hospital’s telephone receptionist, welcoming patients and other customers by offering service and assistance in a pleasant and professional manner.

Responsibilities

• Operate a computerized telephone console to ensure efficient communications; determine the reason for customer contact (both internal and external) and facilitate calls by answering promptly and forwarding to appropriate locations.
• Perform public address and paging for contacting hospital personnel and physicians according to established standards.
• Monitor, assign, and replace pagers for staff.
• Perform technical operations of the telecommunications system, including:
  • Coordinate with departments for telephone repairs, moves, and/or changes.
  • Ensure callers understand procedures for voicemail, paging, and help desk inquiries.
  • Maintain all paging equipment and emergency radios.
  • Maintain physician log sheets and daily emergency activity log book.
• Notify hospital staff of all emergency and critical situations; possess complete knowledge of hospital disaster plans and respond immediately following established procedures.
• Record and monitor emergency situations, including fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls, and other emergency alarms; notify local police and/or fire when necessary.
• Summon, dispatch, or page all necessary personnel in emergency situations (e.g., Code Blue, Trauma, Respiratory, RRT) and record details in a daily journal.
• Act as an answering service for several departments by locating and paging personnel.

This document is not an exhaustive list of all responsibilities, skills, duties, or working conditions. Employees may be required to perform other job-related duties as assigned.

Requirements

• High School Diploma or GED (required).
• One year of experience as a Telecommunications/Switchboard Operator, 911 Dispatcher, or in a Call Center (preferred).

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) retirement plan with employer contributions (when eligible).
• Medical, dental, vision, and prescription coverage, including HSA/FSA options.
• Life insurance, mental health resources, and employee discounts.
• Paid time off, parental leave, FMLA leave, and short- and long-term disability.
• Backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

Benefits may vary based on market and employment status.