Telecommunications Operator - Maryview Medical Center

About the role

The Telecommunications Operator expedites telephone, radio, pager and public address communications throughout the Hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual.

Responsibilities

• Contacting on‑call teams; administrative, medical personnel, surgery, anesthesia, cardiac, emergency/disaster, etc.
• Functions as a full‑time operator; responds, prioritizes and navigates all internal and external calls in a prompt courteous manner including patient information and transferring to patient rooms.
• Coordinates language and sign language interpretation requests by callers.
• Possesses ability to troubleshoot and resolve caller problems and specific requests in a timely manner.
• Maintains pagers (site‑specific).
• Utilizes paging system, two‑way radio and portable phones as needed.
• When requested, contacts on‑call teams/personnel and documents according to site‑specific protocol.
• Monitors and responds appropriately to alarms (Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5 and Emergency phone line notifications).
• Responds accordingly to emergency codes and site‑specific policies.
• Records all shift occurrences and fulfills documentation requirements per site policies/protocol.
• May also organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order all office supplies; attend hospital staff meetings as needed.
• Coordinates calls for “On call Teams”.
• Documents calls including name and time of call, tracks and follows outcome of each request.
• Notifies appropriate personnel of response status.
• Monitors and responds to alarm and security systems.
• Identifies alert situations (emergency/disaster codes, medical gases, severe weather, elevator malfunction, security systems) and notifies appropriate response personnel.
• Documents type of alert and call/response details.
• Determines need for outside operator assistance and connects all callers as appropriate.
• Responds to, prioritizes and dispatches all calls forwarded from the information desk during its non‑staffed hours.
• Coordinates all language line requests; documenting calls including location and time of call.
• Connects callers with language line personnel.

Qualifications

• Minimum education: High School Diploma.
• Experience: preferred but not required.
• Preferred knowledge, skills and abilities: prior telecommunications experience, medical terminology, hospital or medical office experience.

Benefits

As a Bon Secours associate, you're part of a Mission that matters. We support your well‑being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage; HSA/FSA options; life insurance; mental health resources and discounts.