Telecommunications Operator — Anderson Hospital

Responsibilities

• Contacting on-call teams, administrative, medical personnel, surgery, anesthesia, cardiac, emergency/disaster, etc.
• Responding, prioritizing, and navigating all internal and external calls in a prompt, courteous manner, including patient information and transferring to patient rooms.
• Coordinating language and sign language interpretation requests by callers.
• Maintaining pagers, utilizing paging system, two-way radio, and portable phones as needed.
• Contacting On Call Teams/Personnel and documenting according to site specific protocol.
• Monitoring and responding appropriately to alarms, including Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5, and Emergency phone line notifications.
• Responding accordingly to Emergency codes and site specific policies.
• Recording all shift occurrences and fulfilling documentation requirements per site policies/protocol.
• May also organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order all office supplies; attend hospital staff meetings as needed.
• Covering calls for "On Call Teams," documenting calls including name and time of call, tracking and following outcome of each request.
• Notifying appropriate personnel of response status.
• Monitoring and responding to alarms, security systems. Identifying alert situations, emergency/disaster codes, medical gases, severe weather, elevator malfunction, and security systems; notifying appropriate response personnel.
• Determining need for outside operator assistance and connecting all callers as appropriate.
• Responding to, prioritizing, and dispatching all calls forwarded from the information desk during its non-staffed hours.
• Covering all language line requests, documenting calls including location and time of call. Connecting callers with language line personnel.

Requirements

Minimum Education: High School Diploma

Experience preferred but not required

Qualifications

Other Knowledge, Skills and Abilities Required: Prior telecommunications, medical terminology, hospital or medical office experience.

Skills

Other Knowledge, Skills and Abilities Preferred: Prior telecommunications, medical terminology, hospital or medical office experience.

Benefits

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts

Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.