Telecommunications Operator - Anderson Hospital

Responsibilities

• Contact on-call teams, administrative, medical personnel, surgery, anesthesia, cardiac, emergency/disaster, etc.
• Respond, prioritize and navigate all internal and external calls in a prompt, courteous manner including patient information and transferring to patient rooms.
• Coordinate language and sign language interpretation requests by callers.
• Maintain pagers, utilize paging system, two-way radio and portable phones as needed.
• Contact On Call Teams/Personnel and document according to site specific protocol.
• Maintain and respond to alarms, including Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5 and Emergency phone line notifications.
• Respond accordingly to Emergency codes and site specific policies.
• Record all shift occurrences and fulfill documentation requirements per site policies/protocol.
• May also organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order all office supplies; attend hospital staff meetings as needed.
• Coordinate calls for "On call Teams"; document calls including name and time of call, tracks and follows outcome of each request.
• Notify appropriate personnel of response status.
• Monitor and respond to alarms, security systems; identify alert situation, emergency/disaster codes, medical gases, severe weather, elevator malfunction, and security systems; notify appropriate response personnel.
• Determine need for outside operator assistance and connect all callers as appropriate.
• Respond to, prioritize and dispatch all calls forwarded from the information desk during its non-staffed hours.
• Coordinate all language line requests; document calls including location and time of call. Connect callers with language line personnel.

Requirements

Required Minimum Education: High School Diploma

Preferred

• Prior telecommunications, medical terminology, hospital or medical office experience.

Benefits

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts

Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

Tuition assistance, professional development and continuing education support