Telecommunications Lead

Job Summary

Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments. Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution. Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements. Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.

Qualifications

• Due to contract requirements all candidates must be U.S. citizens without dual citizenship. Green Card Holders or those requiring sponsorship cannot be considered.
• Bachelor’s degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
• 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
• Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
• Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
• Hands-on experience with monitoring tools and performance analysis for voice and video services.
• Strong knowledge of QoS, network integration, and voice/video traffic optimization.
• Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
• Experience coordinating incident response and service restoration in mission-critical environments.
• Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
• Experience supporting SLA performance tracking and service improvement initiatives.
• Ability to collaborate across network engineering, operations, and architecture teams.

Preferred Skills and Qualifications

• Relevant telecommunications or network certification (e.g., Cisco CCNP Collaboration, CCNP Enterprise, or equivalent).
• Experience supporting federal government environments.
• Experience with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar collaboration technologies).
• Familiarity with hybrid cloud communications architectures.
• Knowledge of ITIL-based ITSM/ITOM processes and integration with service delivery.
• Experience supporting VoIP and VTC services in large-scale environments.
• Strong analytical and troubleshooting skills in high-availability, mission-critical environments.
• Excellent communication skills and ability to serve as a technical liaison to senior stakeholders.
• Experience contributing to architecture governance and service optimization initiatives.

Pay and Benefits

Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.