Telecommunications Field Technician

About the role

As a Lumen Network Technician focused on installation and maintenance, you will be responsible for all aspects of cable repair and maintenance for both copper and fiber splicing. This includes carrier systems repair and maintenance, installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried, and underground plant, as well as installation aspects of GPON, DSL, bonded DSL, and POTS services.

Responsibilities

• Install, splice, and test fiber optic and copper cables for projects, maintenance, and emergency repairs.
• Perform dark fiber, reel, continuity, and conformance testing using industry-standard equipment (e.g., OTDR, T-Berd).
• Maintain, troubleshoot, and repair existing fiber and copper networks, locating and resolving faults to ensure service continuity.
• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking.
• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
• Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.
• Handle large multi-pair copper telecommunication cables, including identifying pairs and groups, and effectively splicing, sealing, and weatherproofing cables.
• Splice fiber optic cables and manage fiber optic cable infrastructure such as underground innerduct, splice cases, and end terminal fiber optics equipment.
• Use underground cable locating equipment.
• Demonstrate excellent mechanical aptitude and solve problems involving physically broken cases, cabinets, racks, and other infrastructure.
• Work with modern electronic telecommunications equipment such as switches, modems, multiplexers, and network interface devices.

Requirements

• Must work varying shifts and hours, including possible mandatory overtime, weekends, and holidays.
• May be assigned to work out of town for varying lengths of time.
• Drive a company-provided vehicle; requires a valid state driver’s license and a satisfactory driving record.
• May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
• May require a CDL.
• May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet; may require pole climbing certification.
• When working aloft with ladders, lift trucks, bucket trucks, or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
• May work in confined spaces (e.g., attics, crawl spaces, utility holes).
• May perform strenuous physical activities including lifting and/or moving objects weighing over 75 pounds.
• May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
• May work underground in manholes, utility vaults, and similar locations with knowledge of water pumping, fresh air ventilation, and fall prevention.

Pay

Minimum hourly rate: $16.30
Maximum hourly rate: $43.09

Benefits

Lumen offers a comprehensive package featuring a broad range of health, life, and voluntary lifestyle benefits, as well as other perks that enhance your physical, mental, emotional, and financial wellbeing.

Schedule

This is a full-time position with a typical schedule of Monday through Friday, 8:00 AM – 4:30 PM. May also include working on weekends, holidays, overnights (rarely), and the possibility of being on call.

Location: St. Helens, OR area.