Telecommunications Engineer

CBTS helps mid-market and enterprise clients across North America modernize, secure, and manage their technology environments. As an Avaya Voice Support Technician, you will be the hands-on support resource for our clients' Avaya telephony environments. You will work service tickets, handle moves, adds, and changes, and keep contact center and voice systems running smoothly. This is a hybrid position based in Detroit, combining on-site work with the flexibility to work remotely 2 days per week. Responsibilities Work the ticket queue for moves, adds, and changes (MACs) on Avaya voice and contact center systemsUse Avaya Call Management System (CMS) and associated applications to support reporting and contact center operationsPerform basic troubleshooting and escalate complex issues as neededServe as a point of contact for end users, communicating clearly and professionallyInstall and support Avaya G450 Media GatewaysInstall and support Avaya Communication Server 1000 (CS1000) systemsPerform cable cross-connects and identify cabling and circuitsComplete system configuration and data clean-up projects when not working ticketsDocument work performed and keep ticket records accurate and up to date Requirements Required Working knowledge of Avaya CMS and associated applicationsHands-on experience with Avaya G450 Gateway installation and supportHands-on experience with Avaya CS1000 installation and supportExperience with cable cross-connects and cable identificationAbility to troubleshoot basic voice system issuesAbility to perform configuration and data clean-up tasks independentlyStrong customer service and communication skillsExperience working in a ticket-based environmentAbility to work on-site in Detroit [X] days per week5+ years of experience in telecommunications or voice support Preferred Avaya certificationsExperience with Avaya Communication ManagerPrior experience supporting enterprise or multi-site clients Work Arrangement This is a hybrid role based in Detroit. Team members split their time between the office, client sites as needed, and remote work. Some on-site presence is required for installations, cabling work, and team collaboration. About CBTS CBTS serves more than 3,000 clients across North America, delivering technology services that help organizations achieve their business goals. We are committed to a culture of collaboration, accountability, and continuous growth. CBTS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.