Telecommunications Engineer
About the role
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. At Regions, the Telecommunications Engineer develops, implements, and maintains the configuration and programming of the Regions Contact Center and/or Audio-Visual systems.
Responsibilities
- Helps perform various telecommunication system installations and maintenance routines
- Designs, develops, codes, debugs, tests, implements, and provides daily technical support and maintenance for all applicable applications and systems
- Troubleshoots system issues, determines root cause, repairs, coordinates with vendors when necessary
- Monitors help desk ticket queues and resolves telecommunications related tickets
- Assists in creating, planning, and executing project plans relating to applicable systems and applications
- May research, recommend, and deploy new technologies, under direct guidance
Requirements
- Bachelor's degree and three (3) years of telecommunications experience
- Or, a High School Diploma or GED and seven (7) years of telecommunications experience
Skills
- Ability to work under direct guidance
- Basic understanding of voice and data technologies as used in the enterprise network including the public branch exchange and dialed number identification routing
- Basic writing, verbal communication, and technical documentation skills
- Basic knowledge of telecommunication configuration tools, database management, application integration, and security
- Experience with leased lines and call recording applications
- Familiarity with Structured Query Language (SQL), Hypertext Transfer Protocol (HTTP), Internet Protocol (IP), and Voice Over Internet Protocol (VOIP)/ Session Initiation Protocol (SIP)
- Working knowledge of applicable software such as but not limited to Cisco Contact Center, Genesys or Noble Dialer, Cisco Control Hub, Cisco Device Connector, Air Medias, and TMS
- Working knowledge of Microsoft Office and Windows products
- Preferred Knowledge Of Brightsign Content Management
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Pay
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
Minimum Job Range Target: $58,465.55 USD
Median: $74,650.00 USD
This job is not incentive eligible.
Position Type: Full time. This position is required to be onsite at the Riverchase Operations Center in Hoover, AL.