Telecommunications Administrator
for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
Thus we need to parse the posting and decide which sections to include.
The posting includes:
- Who We Are (description of UC Irvine, OIT, Telecommunications team). This could be "About the role" or maybe "About the team". But we need to use headings from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We can map content:
- About the role: description of role, mission, primary focus, etc.
- Responsibilities: list of duties (provides telephone, voicemail, ACD/call center, automated attendant, 911 services; processes service requests; performs client-side system admin, maintenance, support for Mitel PBX, Microsoft Teams Phone, AWS Connect, analog gateway; supports VOIP, digital, softphone, analog; drives Teams Phone migrations; maintains technical documentation, inventory records, accurate billing; etc.)
- Requirements: required qualifications (demonstrated thorough knowledge of telecom/network concepts; thorough understanding of hardware platforms, protocols, OSI layer 3 basic, layer 2 complex; experience administering/maintaining Microsoft Teams Phone; in-depth experience with diagnostic tools; ability to identify solutions; thorough knowledge of telecom/network management systems; ability to gather/organize/analyze data; able to learn and meet deadlines; demonstrated ability to communicate technical info; self-motivated; works independently/team; diverse problem-solving; follows change management; project management skills; strong written/verbal/interpersonal/conflict resolution/customer service skills; experience supporting SIP trunking, carrier services; proven skills with computer systems (MS Office); proficient in Agentic AI tools; working knowledge of IP based networks; experience installing/administering/maintaining systems on virtual servers; experience configuring/deploying/troubleshooting analog gateways; adhere to OIT cultural values; Bachelor's degree in related area and/or equivalent experience/training; 3-5 years experience in telecommunications; Driver's License required.)
- Preferred: Experience with AWS Connect; Mitel MX-One PBX; large campus/healthcare/enterprise environment supporting 10k+ lines.
- Special Conditions: on-call rotation.
- Total Rewards: benefits mention: medical insurance, sick and vacation time, retirement savings plans, discounts/perks; pay range $92,394- $120,000 annual.
- Conditions of Employment: background check, etc. This is boilerplate legal; we should remove EEO/legal boilerplate. The instructions say remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Conditions of Employment includes legal stuff; likely we should drop that as boilerplate. However, the "Total Rewards" includes benefits and pay range, which we should keep. The "Pay" section: we have pay range. So we should include a Pay section with that range. Benefits: we have mention of benefits; we can include a Benefits section.
- Schedule: not mentioned explicitly; maybe not include.
Thus sections: About the role, Responsibilities, Requirements, Preferred (maybe under Qualifications or Skills?), Benefits, Pay. The instruction says use headings from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can combine Requirements and Qualifications? They are separate headings. We need to decide what to put under each.
We could put "Requirements" for required qualifications, and "Qualifications" for preferred? Or "Skills" for technical skills. But we need to avoid thin sections. Perhaps combine required and preferred into Requirements and Qualifications? Let's think.
The posting has "Required What It Takes to be Successful" (a list). Then "Preferred Experience with administering AWS Connect..." etc. Then "Special Conditions". Then "Total Rewards". Then "Conditions Of Employment". Then EEO etc.
We could map:
- About the role: introductory paragraph about role, mission, primary focus.
- Responsibilities: bullet list of duties.
- Requirements: bullet list of required knowledge/skills/experience (the long list under "Required What It Takes to be Successful").
- Qualifications: bullet list of preferred qualifications (AWS Connect, Mitel MX-One, large campus experience).
- Skills: maybe we could list technical skills like Microsoft Teams Phone, Mitel PBX, AWS Connect, analog gateway, VOIP, etc. But that may be redundant.
- Benefits: bullet list of benefits (medical insurance, sick/vacation, retirement savings, discounts/perks).
- Pay: paragraph with pay range.
- Schedule: not present, so omit.
We must not create sections with filler. So we include only those with real content.
We need to use
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them as lists or paragraphs.
We need to remove boilerplate: EEO, legal, conditions of employment, etc. Also remove duplicated lines, navigation, cookie, etc. Also remove application instructions (like "Please utilize the links listed here to learn more...").
We need to keep the description of UC Irvine, OIT, Telecommunications team, role description, responsibilities, required qualifications, preferred qualifications, benefits, pay range, special conditions (on-call rotation). Also maybe mention driver's license requirement.
We need to ensure we don't miss any substantive detail.
Let's extract substantive content:
**Who We Are** (but we can incorporate into About the role):
- Founded 1965, UC Irvine member of AAU, ranked top 10 public universities, five Nobel laureates, academic achievement, premier research, innovation, anteater mascot. Led by Chancellor Howard Gillman, >36k students, 224 degree programs. Located in one of world's safest and most economically vibrant communities, Orange County's second-largest employer, contributes $7B annually to local economy and $8B statewide. Learn more at www.uci.edu.
- Office of Information Technology (OIT) responsible for supporting IT needs of faculty, students, staff. Mission: provide IT leadership, services, innovative solutions to promote research, education, community service goals.
- Telecommunications team responsible for providing telephone service and support to UC Irvine campus.
**Your Role on the Team** (role description):
- Under general supervision of Manager, Telecom Engineers and Field Technicians, the Telecommunications Administrator applies skills as a seasoned, experienced communications professional with full understanding of industry practices and relevant policies and procedures and solid telecommunications knowledge and experience to support, administer, maintain, and enhance UC Irvine’s enterprise communications services.
- Provides telephone, voicemail, ACD/call center, automated attendant, and 911 services to UCI faculty, staff, and students, while resolving a wide range of complex technical issues and independently determining appropriate solutions.
- Demonstrates competency in selecting methods and techniques to obtain solutions.
- Processes telecommunications service requests; performs client-side system administration, maintenance, and support for the campus Mitel PBX, Microsoft Teams Phone, AWS Connect contact center platform, analog gateway infrastructure, and related telecommunications systems; and supports VOIP, digital, softphone, and analog technologies.
- Primary focus: driving Teams Phone migrations and supporting enterprise telecommunications modernization initiatives.
- Successful candidate will possess strong troubleshooting and problem-solving skills, experience improving operational processes and workflows, ability to provide technical leadership, project support, design consultation, and vendor coordination.
- Position also responsible for maintaining technical documentation, inventory records, and accurate telecommunications billing.
**Required What It Takes to be Successful** (list):
- Demonstrated thorough knowledge of professional telecommunications and network concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary.
- Thorough understanding of various telecommunication and network hardware platforms, network related protocols and software including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level and related technical standards critical to the operation of interconnected networks.
- Experience administering and maintaining Microsoft Teams Phone, including Direct Routing, Auto Attendants, Call Queues, Emergency Calling.
- In-depth experience with telecommunication and network diagnostic and performance management tools and software used to analyze, troubleshoot, and resolve problems with systems and infrastructure.
- Ability to identify appropriate solutions when responding to incidents and telephone service requests.
- Thorough and broad knowledge and experience working with telecommunication and network management systems.
- Ability to gather, organize and analyze data in the completion of a variety of functional assignments, recommend solutions, and prepare computer generated reports.
- Able to learn effectively and meet deadlines.
- Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
- Self-motivated and works independently and as part of a team.
- Demonstrated diverse problem-solving skills and follows change management policies and procedures.
- Demonstrate project management skills in meeting deadlines, provide status updates, and assess risk.
- Maintains a positive attitude while achieving departmental goals.
- Strong written, verbal, interpersonal, conflict resolution, and customer service skills while working with internal and external customers/vendors.
- Experience supporting SIP trunking, carrier services, and telecommunications infrastructure.
- Proven skills working with computer systems including proficiency in Microsoft Excel, Word, Outlook, and other common applications.
- Proficient in Agentic AI tools such as Claude, Chatgpt, Google Gemini, and Microsoft Copilot to analyze data, improve processes, and troubleshoot complex problems.
- Working knowledge of IP based networks.
- Experience installing, administering and maintaining systems and applications on virtual servers.
- Experience configuring, deploying, and troubleshooting analog gateways.
- Adhere to OIT’s cultural values: Collaboration, Respect, Trust, Transparency, Quality, Inclusiveness, Customer Centricity, and Learning and Growth.
- Bachelor's degree in related area and / or equivalent experience / training.
- 3-5 years of experience in telecommunications.
- Driver's License Required to hold a valid drivers license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.
**Preferred** (list):
- Experience with administering AWS Connect contact center solutions.
- Experience administering Mitel MX-One PBX telephone system.
- Experience working in a large campus, healthcare, or enterprise environment supporting 10,000+ telephone lines.
**Special Conditions**:
- Participates in an on-call rotation to respond to incidents outside of normal business hours.
**Total Rewards**:
- In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks.
- Please utilize the links listed here to learn more about our compensation practices and benefits. (This is application instruction; we should remove.)
- The expected pay range for this recruitment is $92,394- $120,00
for prose. Do NOT repeat job title as heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. Thus we need to parse the posting and decide which sections to include. The posting includes: - Who We Are (description of UC Irvine, OIT, Telecommunications team). This could be "About the role" or maybe "About the team". But we need to use headings from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content: - About the role: description of role, mission, primary focus, etc. - Responsibilities: list of duties (provides telephone, voicemail, ACD/call center, automated attendant, 911 services; processes service requests; performs client-side system admin, maintenance, support for Mitel PBX, Microsoft Teams Phone, AWS Connect, analog gateway; supports VOIP, digital, softphone, analog; drives Teams Phone migrations; maintains technical documentation, inventory records, accurate billing; etc.) - Requirements: required qualifications (demonstrated thorough knowledge of telecom/network concepts; thorough understanding of hardware platforms, protocols, OSI layer 3 basic, layer 2 complex; experience administering/maintaining Microsoft Teams Phone; in-depth experience with diagnostic tools; ability to identify solutions; thorough knowledge of telecom/network management systems; ability to gather/organize/analyze data; able to learn and meet deadlines; demonstrated ability to communicate technical info; self-motivated; works independently/team; diverse problem-solving; follows change management; project management skills; strong written/verbal/interpersonal/conflict resolution/customer service skills; experience supporting SIP trunking, carrier services; proven skills with computer systems (MS Office); proficient in Agentic AI tools; working knowledge of IP based networks; experience installing/administering/maintaining systems on virtual servers; experience configuring/deploying/troubleshooting analog gateways; adhere to OIT cultural values; Bachelor's degree in related area and/or equivalent experience/training; 3-5 years experience in telecommunications; Driver's License required.) - Preferred: Experience with AWS Connect; Mitel MX-One PBX; large campus/healthcare/enterprise environment supporting 10k+ lines. - Special Conditions: on-call rotation. - Total Rewards: benefits mention: medical insurance, sick and vacation time, retirement savings plans, discounts/perks; pay range $92,394- $120,000 annual. - Conditions of Employment: background check, etc. This is boilerplate legal; we should remove EEO/legal boilerplate. The instructions say remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Conditions of Employment includes legal stuff; likely we should drop that as boilerplate. However, the "Total Rewards" includes benefits and pay range, which we should keep. The "Pay" section: we have pay range. So we should include a Pay section with that range. Benefits: we have mention of benefits; we can include a Benefits section. - Schedule: not mentioned explicitly; maybe not include. Thus sections: About the role, Responsibilities, Requirements, Preferred (maybe under Qualifications or Skills?), Benefits, Pay. The instruction says use headings from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can combine Requirements and Qualifications? They are separate headings. We need to decide what to put under each. We could put "Requirements" for required qualifications, and "Qualifications" for preferred? Or "Skills" for technical skills. But we need to avoid thin sections. Perhaps combine required and preferred into Requirements and Qualifications? Let's think. The posting has "Required What It Takes to be Successful" (a list). Then "Preferred Experience with administering AWS Connect..." etc. Then "Special Conditions". Then "Total Rewards". Then "Conditions Of Employment". Then EEO etc. We could map: - About the role: introductory paragraph about role, mission, primary focus. - Responsibilities: bullet list of duties. - Requirements: bullet list of required knowledge/skills/experience (the long list under "Required What It Takes to be Successful"). - Qualifications: bullet list of preferred qualifications (AWS Connect, Mitel MX-One, large campus experience). - Skills: maybe we could list technical skills like Microsoft Teams Phone, Mitel PBX, AWS Connect, analog gateway, VOIP, etc. But that may be redundant. - Benefits: bullet list of benefits (medical insurance, sick/vacation, retirement savings, discounts/perks). - Pay: paragraph with pay range. - Schedule: not present, so omit. We must not create sections with filler. So we include only those with real content. We need to use
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them as lists or paragraphs.
We need to remove boilerplate: EEO, legal, conditions of employment, etc. Also remove duplicated lines, navigation, cookie, etc. Also remove application instructions (like "Please utilize the links listed here to learn more...").
We need to keep the description of UC Irvine, OIT, Telecommunications team, role description, responsibilities, required qualifications, preferred qualifications, benefits, pay range, special conditions (on-call rotation). Also maybe mention driver's license requirement.
We need to ensure we don't miss any substantive detail.
Let's extract substantive content:
**Who We Are** (but we can incorporate into About the role):
- Founded 1965, UC Irvine member of AAU, ranked top 10 public universities, five Nobel laureates, academic achievement, premier research, innovation, anteater mascot. Led by Chancellor Howard Gillman, >36k students, 224 degree programs. Located in one of world's safest and most economically vibrant communities, Orange County's second-largest employer, contributes $7B annually to local economy and $8B statewide. Learn more at www.uci.edu.
- Office of Information Technology (OIT) responsible for supporting IT needs of faculty, students, staff. Mission: provide IT leadership, services, innovative solutions to promote research, education, community service goals.
- Telecommunications team responsible for providing telephone service and support to UC Irvine campus.
**Your Role on the Team** (role description):
- Under general supervision of Manager, Telecom Engineers and Field Technicians, the Telecommunications Administrator applies skills as a seasoned, experienced communications professional with full understanding of industry practices and relevant policies and procedures and solid telecommunications knowledge and experience to support, administer, maintain, and enhance UC Irvine’s enterprise communications services.
- Provides telephone, voicemail, ACD/call center, automated attendant, and 911 services to UCI faculty, staff, and students, while resolving a wide range of complex technical issues and independently determining appropriate solutions.
- Demonstrates competency in selecting methods and techniques to obtain solutions.
- Processes telecommunications service requests; performs client-side system administration, maintenance, and support for the campus Mitel PBX, Microsoft Teams Phone, AWS Connect contact center platform, analog gateway infrastructure, and related telecommunications systems; and supports VOIP, digital, softphone, and analog technologies.
- Primary focus: driving Teams Phone migrations and supporting enterprise telecommunications modernization initiatives.
- Successful candidate will possess strong troubleshooting and problem-solving skills, experience improving operational processes and workflows, ability to provide technical leadership, project support, design consultation, and vendor coordination.
- Position also responsible for maintaining technical documentation, inventory records, and accurate telecommunications billing.
**Required What It Takes to be Successful** (list):
- Demonstrated thorough knowledge of professional telecommunications and network concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary.
- Thorough understanding of various telecommunication and network hardware platforms, network related protocols and software including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level and related technical standards critical to the operation of interconnected networks.
- Experience administering and maintaining Microsoft Teams Phone, including Direct Routing, Auto Attendants, Call Queues, Emergency Calling.
- In-depth experience with telecommunication and network diagnostic and performance management tools and software used to analyze, troubleshoot, and resolve problems with systems and infrastructure.
- Ability to identify appropriate solutions when responding to incidents and telephone service requests.
- Thorough and broad knowledge and experience working with telecommunication and network management systems.
- Ability to gather, organize and analyze data in the completion of a variety of functional assignments, recommend solutions, and prepare computer generated reports.
- Able to learn effectively and meet deadlines.
- Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
- Self-motivated and works independently and as part of a team.
- Demonstrated diverse problem-solving skills and follows change management policies and procedures.
- Demonstrate project management skills in meeting deadlines, provide status updates, and assess risk.
- Maintains a positive attitude while achieving departmental goals.
- Strong written, verbal, interpersonal, conflict resolution, and customer service skills while working with internal and external customers/vendors.
- Experience supporting SIP trunking, carrier services, and telecommunications infrastructure.
- Proven skills working with computer systems including proficiency in Microsoft Excel, Word, Outlook, and other common applications.
- Proficient in Agentic AI tools such as Claude, Chatgpt, Google Gemini, and Microsoft Copilot to analyze data, improve processes, and troubleshoot complex problems.
- Working knowledge of IP based networks.
- Experience installing, administering and maintaining systems and applications on virtual servers.
- Experience configuring, deploying, and troubleshooting analog gateways.
- Adhere to OIT’s cultural values: Collaboration, Respect, Trust, Transparency, Quality, Inclusiveness, Customer Centricity, and Learning and Growth.
- Bachelor's degree in related area and / or equivalent experience / training.
- 3-5 years of experience in telecommunications.
- Driver's License Required to hold a valid drivers license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.
**Preferred** (list):
- Experience with administering AWS Connect contact center solutions.
- Experience administering Mitel MX-One PBX telephone system.
- Experience working in a large campus, healthcare, or enterprise environment supporting 10,000+ telephone lines.
**Special Conditions**:
- Participates in an on-call rotation to respond to incidents outside of normal business hours.
**Total Rewards**:
- In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks.
- Please utilize the links listed here to learn more about our compensation practices and benefits. (This is application instruction; we should remove.)
- The expected pay range for this recruitment is $92,394- $120,00
for prose. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them as lists or paragraphs. We need to remove boilerplate: EEO, legal, conditions of employment, etc. Also remove duplicated lines, navigation, cookie, etc. Also remove application instructions (like "Please utilize the links listed here to learn more..."). We need to keep the description of UC Irvine, OIT, Telecommunications team, role description, responsibilities, required qualifications, preferred qualifications, benefits, pay range, special conditions (on-call rotation). Also maybe mention driver's license requirement. We need to ensure we don't miss any substantive detail. Let's extract substantive content: **Who We Are** (but we can incorporate into About the role): - Founded 1965, UC Irvine member of AAU, ranked top 10 public universities, five Nobel laureates, academic achievement, premier research, innovation, anteater mascot. Led by Chancellor Howard Gillman, >36k students, 224 degree programs. Located in one of world's safest and most economically vibrant communities, Orange County's second-largest employer, contributes $7B annually to local economy and $8B statewide. Learn more at www.uci.edu. - Office of Information Technology (OIT) responsible for supporting IT needs of faculty, students, staff. Mission: provide IT leadership, services, innovative solutions to promote research, education, community service goals. - Telecommunications team responsible for providing telephone service and support to UC Irvine campus. **Your Role on the Team** (role description): - Under general supervision of Manager, Telecom Engineers and Field Technicians, the Telecommunications Administrator applies skills as a seasoned, experienced communications professional with full understanding of industry practices and relevant policies and procedures and solid telecommunications knowledge and experience to support, administer, maintain, and enhance UC Irvine’s enterprise communications services. - Provides telephone, voicemail, ACD/call center, automated attendant, and 911 services to UCI faculty, staff, and students, while resolving a wide range of complex technical issues and independently determining appropriate solutions. - Demonstrates competency in selecting methods and techniques to obtain solutions. - Processes telecommunications service requests; performs client-side system administration, maintenance, and support for the campus Mitel PBX, Microsoft Teams Phone, AWS Connect contact center platform, analog gateway infrastructure, and related telecommunications systems; and supports VOIP, digital, softphone, and analog technologies. - Primary focus: driving Teams Phone migrations and supporting enterprise telecommunications modernization initiatives. - Successful candidate will possess strong troubleshooting and problem-solving skills, experience improving operational processes and workflows, ability to provide technical leadership, project support, design consultation, and vendor coordination. - Position also responsible for maintaining technical documentation, inventory records, and accurate telecommunications billing. **Required What It Takes to be Successful** (list): - Demonstrated thorough knowledge of professional telecommunications and network concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary. - Thorough understanding of various telecommunication and network hardware platforms, network related protocols and software including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level and related technical standards critical to the operation of interconnected networks. - Experience administering and maintaining Microsoft Teams Phone, including Direct Routing, Auto Attendants, Call Queues, Emergency Calling. - In-depth experience with telecommunication and network diagnostic and performance management tools and software used to analyze, troubleshoot, and resolve problems with systems and infrastructure. - Ability to identify appropriate solutions when responding to incidents and telephone service requests. - Thorough and broad knowledge and experience working with telecommunication and network management systems. - Ability to gather, organize and analyze data in the completion of a variety of functional assignments, recommend solutions, and prepare computer generated reports. - Able to learn effectively and meet deadlines. - Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. - Self-motivated and works independently and as part of a team. - Demonstrated diverse problem-solving skills and follows change management policies and procedures. - Demonstrate project management skills in meeting deadlines, provide status updates, and assess risk. - Maintains a positive attitude while achieving departmental goals. - Strong written, verbal, interpersonal, conflict resolution, and customer service skills while working with internal and external customers/vendors. - Experience supporting SIP trunking, carrier services, and telecommunications infrastructure. - Proven skills working with computer systems including proficiency in Microsoft Excel, Word, Outlook, and other common applications. - Proficient in Agentic AI tools such as Claude, Chatgpt, Google Gemini, and Microsoft Copilot to analyze data, improve processes, and troubleshoot complex problems. - Working knowledge of IP based networks. - Experience installing, administering and maintaining systems and applications on virtual servers. - Experience configuring, deploying, and troubleshooting analog gateways. - Adhere to OIT’s cultural values: Collaboration, Respect, Trust, Transparency, Quality, Inclusiveness, Customer Centricity, and Learning and Growth. - Bachelor's degree in related area and / or equivalent experience / training. - 3-5 years of experience in telecommunications. - Driver's License Required to hold a valid drivers license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program. **Preferred** (list): - Experience with administering AWS Connect contact center solutions. - Experience administering Mitel MX-One PBX telephone system. - Experience working in a large campus, healthcare, or enterprise environment supporting 10,000+ telephone lines. **Special Conditions**: - Participates in an on-call rotation to respond to incidents outside of normal business hours. **Total Rewards**: - In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. - Please utilize the links listed here to learn more about our compensation practices and benefits. (This is application instruction; we should remove.) - The expected pay range for this recruitment is $92,394- $120,00