Telecom Administrator

About the role

The Telecom Administrator is responsible for the architecture, implementation, administration, and ongoing optimization of the organization’s RingCentral unified communications and contact center platforms. This role serves as the primary technical owner of the voice and contact center environment and is responsible for ensuring reliable and scalable voice communications across the enterprise.

Responsibilities

• Designs and maintains enterprise voice solutions including telephony, messaging, video conferencing, and contact center functionality.
• Serves as the primary technical owner of the organization’s unified communications platform, ensuring scalability, resilience, and alignment with business requirements.
• Designs and administers the organization’s contact center environment, including building and maintaining call queues, agent groups, routing profiles, and IVR structures that support customer engagement operations.
• Designs and maintains complex IVR systems and call routing structures, building multi-level menus, configuring routing rules, and implementing time-based routing.
• Supports reporting and analytics capabilities within the contact center environment, configuring reports, monitoring call metrics, and supporting operational reporting needs.
• Works closely with network administrators to ensure optimal voice performance, verifying Quality of Service (QoS) configurations and ensuring network infrastructure supports reliable voice communications.

Requirements

• Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or related field preferred.
• Equivalent work experience may be considered in place of formal education.
• 5+ years of VoIP or unified communications experience.
• 3+ years administering RingCentral.
• Preferred certifications include RingCentral certifications and VoIP certifications.
• ITIL Foundation certification preferred.

Qualifications

• Deep technical expertise in VoIP technologies, call routing design, IVR architecture, and contact center operations.
• Experience working closely with business units, customer service teams, networking teams, and IT leadership to ensure communication systems meet operational and customer engagement needs.
• Ability to drive improvements in system reliability, call flow efficiency, and user experience.
• Leadership and mentoring experience, leading projects and contributing to long-term unified communications strategy.

Skills

• Technical proficiency in VoIP technologies and unified communications platforms.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• Experience with contact center management tools and IVR systems.
• Knowledge of Quality of Service (QoS) and network infrastructure.

Benefits

Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

Pay

Competitive pay based on experience and qualifications.

Schedule

Full-time position.