Telecommunications Administrator

About the role

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Telecommunications Administrator at our Corporate Headquarters in Columbia, MO, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. EquipmentShare is searching for a Telecommunications Administrator for our Corporate office in Columbia, MO to help us deploy and maintain our telecommunications infrastructure with an emphasis on Webex Calling and Webex Contact Center administration.

Responsibilities

• Administer, deploy, monitor and maintain EquipmentShare’s VOIP telephony systems nationwide
• Work effectively with 3rd party vendors and contractors to deploy/troubleshoot new and existing systems
• Provide excellent customer service to our staff/internal teams to efficiently solve problems
• Provide tier 2 technical support as issues arise with the ability to be on call/work after-hours when necessary and/or as requested
• Manage life cycle of hardware deployments, unified communication applications, migrations, etc. for all locations
• Professional and detailed documentation of all existing and new environments
• Help maintain data and voice networks by troubleshooting, repairing, and performing preventive maintenance
• Responsible for assisting, coordinating and performing EquipmentShare’s telecommunications work which includes add’s, moves, and changes
• Identify end user needs/requirements and mobilize existing and new technology
• Travel to company locations within current and future markets as needed
• Stay up to date with industry best practices and certifications
• Assist IT Management in selecting and implementing new Telecom technology as needed, including Cloud based Contact Center and VoIP systems throughout the company
• Identify and recommend improvements to enhance the technical capabilities of telecommunication systems and reduce operating costs
• Coordinate with key internal staff and vendors to ensure IT Infrastructure activities for new locations (including stores, ware