Telecommunications Administrator

About the Role

The King County Library System is seeking a Telecommunications Administrator to support all phone, paging, emergency alert, and related systems. As the Telecommunications Administrator, you will have the opportunity to support a phone system modernization effort, launch and support a Mobile Device Management implementation, and collaborate with a talented IT team dedicated to supporting our communities.

About King County Library System (KCLS)

KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. We create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.

The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply.

Responsibilities

• Oversees day-to-day activities of KCLS's infrastructure technologies to ensure the overall infrastructure is well-maintained and operating smoothly.
• Performs regular check-ups, manages updates, and diagnoses and fixes issues.
• Participates in the installation, monitoring, maintenance, support, and optimization of all infrastructure technologies.
• Plans KCLS-wide infrastructure changes and coordinates change management including configuration, documentation, communications, and maintenance.
• Follows standard operating procedures and measures performance vs. key performance indicators.
• Develops statistical tools and measurement criteria as directed.
• Consults and advises on existing or emerging infrastructure technology products regarding the feasibility, standardization of, and financial impact to the organization.
• Supports the organization to configure and implement labor compliance and policy matters related to KCLS’s infrastructure.
• Demonstrates the feasibility of system configuration through development of proof of concepts or implementing test systems.
• Tracks security issues compromising KCLS’s infrastructure and identifies intrusions into the KCLS system.
• Defines and maintains documented procedures for the effective installation, configuration, operations, and management of infrastructure technologies.
• Partners with ITS team members, other stakeholder departments, and business users to perform assessments, analyze and troubleshoot complex issues and develop improvements to KCLS’s network and computer system hardware, software, and related systems ecosystem to meet KCLS business requirements.

Requirements

• Bachelor's degree in information technology, information systems, or business.
• Five to eight (5-8) years of progressively responsible work experience in a large, centralized work environment, including voice and data communications and systems.
• 2 years of experience in network configuration and administration using Microsoft and Cisco technologies preferred.
• 2 years of experience working with telecommunication vendors and related services preferred.

Skills

• Evaluates systems performance and troubleshoots problems.
• Demonstrated listening and communications skills with diverse populations and team members and wide and varied customer base.
• Clearly, succinctly, and effectively communicates ideas verbally and in writing.
• Makes independent decisions using critical thinking.
• Responds to changes to priorities in a proactive manner.
• Productive in an environment with many interruptions.
• Works under pressure from deadlines and changing priorities.

Physical Demands & Work Environment

Physical Demands: While performing the duties of this job the employee will constantly sit and seldom walk and stand, constantly use hands/fingers for frequent keyboarding, and frequently reach up to the chest level with hands and arms.

Work Environment: Work is performed in a typical office environment and may include a varied schedule to include evenings and weekends. Incumbent may be permitted hybrid work schedule upon request.