Telecommunication Field Technician

About the Role

Edgewater Federal Solutions is seeking a Telecommunication Field Technician to support the IT program at a major national laboratory. The organization provides IT infrastructure for enterprise services, including modern telecommunications systems for data, telephone, wireless, COMSEC, LAN/WAN, RF Microwave, and encryption capabilities. The role emphasizes securing and protecting the client’s information, standardization, and reducing heterogeneity. The successful candidate will be involved in device deployments, troubleshooting, and installation of voice gateways and voice access switches, as well as performing minor Avaya device updates and supporting project-based work such as office builds and upgrades.

Responsibilities

• Utilize ServiceNow and CAIRS ticketing systems to manage work orders, service requests, incident response, and customer support activities.
• Deploy and configure IP, digital, and analog devices.
• Support GPON voice services.
• Troubleshoot dial tone, VoIP, GPON, and call quality issues.
• Perform minor Avaya changes (users, features, assignments).
• Identify and differentiate outside plant (OSP) and inside plant (ISP) infrastructure for both copper and fiber cabling to support accurate troubleshooting, patching, and escalation.
• Install voice gateways and voice access switches.
• Perform patching in telecom closets.
• Troubleshoot CAT5/CAT6 and fiber patching.
• Use tone generator, probe, cable tester, punch-down, labeling, and VFL tools.
• Execute project deployments and migrations.
• Document work and follow safety procedures.
• Other duties as assigned by the customer.

Requirements

• High School Diploma or GED plus 5 years of job-related experience.
• U.S. Citizenship is required.
• The ability to obtain and maintain a U.S. Department of Energy Q clearance.
• Valid driver’s license with willingness to travel to multiple job sites.
• Physical ability to work outdoors, at heights, and in confined spaces.

Skills

• Basic copper and fiber knowledge for station-level troubleshooting and connectivity validation.
• Strong technical knowledge of telecommunications systems, including Avaya telephony, voicemail, IP/digital/analog/GPON voice, and voice gateways.
• Hands-on experience with CAT5/CAT6 and fiber patching, OSP/ISP infrastructure, and basic telecom hand tools.
• Proficiency with telecom monitoring, diagnostic tools, and work management systems (e.g., ServiceNow, CAIRS).
• Excellent troubleshooting, problem-solving, and time-management skills with the ability to work independently.

Physical Requirements

• Ability to lift, carry, and handle equipment weighing a minimum of 50 pounds.
• Ability to stand, walk, bend, and kneel for extended periods while performing installations and troubleshooting.
• Ability to work in confined spaces, including telecom closets and under-desk environments.
• Ability to use ladders and perform work at elevated positions when required.
• Ability to safely handle and install equipment in rack and office environments.

Qualifications

Desired Certification: ES-7J or higher Certification.

About Us

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. Founded in 2002, the company is recognized for supporting customer missions through employee empowerment, exceptional services, and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, and 27001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies from 2018 through 2025.