Telecom Analyst

Position Summary The Telecom Analyst’s responsibility is to plan, develop, and implement the PruittHealth telecommunications infrastructure. This includes installing, configuring, maintaining, supporting, and optimizing all telephone systems and services, mobile devices, voicemail, PBX and Cloud communication and eFax systems. The person will also analyze and resolve telecommunications circuit issues in a timely and accurate fashion, and support user needs where required. Essential Job Functions Procure, setup, maintain, and troubleshoot corporate iPhonesDesign and support telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice responseIntegrate these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocolsMonitor and identify capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systemsGenerate telecommunications usage and network traffic reportsConfigure, test, maintain, monitor, and troubleshoot end user telecommunications, telephony, and voice/data software productsPerform analysis, diagnosis, and resolution of telecommunications problems for end users; recommend and implement corrective solutionsConduct frame relay, ISDN, and switch maintenanceModify and/or rearrange telecommunications systems to accommodate additional services or changesAssist with Inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring and cablingWhere necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issuesAssist with the installation and troubleshooting of telecom systems Essential Skills And Experience Avaya suite (Communication Manager 5.2.1 or higher),IP Office 500 V2,Ring Central,Avaya Cloud Office,Contact Center (Ring Central RingCx and RingEx);Apple iPhones,MDM platforms (JAMF) Preferred Skills And Experience Avaya and Ring Central,JAMF experience Licensure, Certification And Education Requirements Bachelor’s degree in information technology Training Skills And Experience Requirements Avaya products,Ring Central: Avaya Cloud Office, RingCx, RingEx Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference. We are eager to connect with you! Apply Now to get started at PruittHealth! As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status. For Florida Job Postings Only For more information regarding Florida’s Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com Job Information Technology Primary Location Georgia-NORCROSS Schedule Full-time Shift 1st Shift Job Posting Aug 5, 2026, 10:11:40 AM Work Locations PruittHealth Connect Inc