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Jobs · OTHR · Ohio

TechZone Assistant (Main Library)

Akron-Summit County Public Library · Akron, OH · 2 mo ago
OTHRFull-time

Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset. Nationally recognized as one of the finest public libraries in the United States, ASCPL is known for excellent customer service, collaborative community involvement, and high levels of customer and employee satisfaction.

About the role

The ASCPL is hiring a full-time TechZone Assistant to support our mission of providing resources for learning and leisure, information services, meeting spaces, and programs for all ages that enrich individual, family, and community life. The TechZone@Main is a creative space open to artists, entrepreneurs, small business owners, hobbyists, and creative individuals, offering tools such as recording studios, a laser engraver, vinyl printer, green screen room, design computers, button/magnet maker, media transfer station, and more.

Responsibilities

  • Greet customers in a friendly and accessible manner.
  • Advise and assist customers in using all technology and equipment, offering instruction.
  • Analyze and resolve technical questions by providing information suited to the user’s needs.
  • Serve as a passport agent within Department of State requirements.
  • Serve as a notary public within the requirements of the Ohio Revised Code and Ohio Administrative Code.
  • Perform standard library routines, including circulation, delivery, and service desks.
  • Assist with cleaning, servicing, troubleshooting, and maintaining equipment in TechZone.
  • Interpret the Library’s policies and procedures to the public in a customer-responsive manner.
  • Assist with training new hires and other employees on TechZone routines.
  • Perform clerical duties and assist with programs and projects, including merchandising of Library materials.
  • Maintain supply stock and order supplies.
  • Address problem situations and maintain order as needed.
  • Perform opening and closing routines.
  • Provide creative content for social media, marketing, or other Library platforms.
  • Perform other duties as assigned.

Requirements

  • High school diploma or equivalent.
  • Skill in customer service.
  • Ability to help customers use personal and library technology and equipment.
  • Ability to provide in-person and remote technical support.
  • Ability to become a passport agent and a public notary.
  • Knowledge of the principles of intellectual freedom as they apply to public libraries.
  • Ability to use a computer and job-related software or systems.
  • Ability to lift light to moderate objects (more than 25 pounds) and carry them short distances (50 feet or less), and push Library materials carts up to 200 pounds.
  • Ability to pass criminal background and education verification check screenings.

Qualifications

Preferred:

  • Some college coursework or Associate’s degree.
  • 2 or more years of relevant experience.

Benefits

  • Comprehensive benefits package, including paid vacation and sick leave.
  • 11 paid holidays.
  • Voluntary benefits (health, dental, and vision).
  • ASCPL-provided life insurance.
  • Retirement through the Ohio Public Employees Retirement System (OPERS).

Schedule

37.5 hours per week, including evenings, Saturdays, and Sundays.

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