Library Assistant P/T

Position open until September 21, 2026.

About the Role

Under direct supervision of the Librarian or general supervision of a Circulation Supervisor, performs assigned duties to support routine clerical and customer service-related activities.

Responsibilities

• Assists Library Staff through efficiently and effectively administering processes and procedures related to the loaning and collecting of library materials, including sorting and re-shelving books, periodicals, DVDs, and other related materials.
• Provides exceptional customer service by registering new patrons, issuing Library cards, answering general questions (via telephone or in-person), and locating Library materials and related resources for patrons.
• Performs general clerical duties such as answering phones, scheduling appointments, conducting research, filing, typing, photocopying, and room set-up and tear-down.
• Greets patrons and ensures their safety, as well as the general cleanliness and orderliness of assigned areas.
• Performs additional duties as assigned.

Requirements

• Knowledge and experience normally obtained through the completion of a High School Diploma or GED is preferred, but not required.
• Must possess a Valid Florida Class E driver's license.
• Must pass applicable pre-employment testing, including a drug screen, physical, background and credit checks, and (for Police Department applicants) a Polygraph Examination.
• May be required to report for work when a declaration of emergency has been declared in Polk County.

Skills

• Customer service is an integral part of the daily job; must be able to communicate clearly.
• Ability to learn and implement Library processes and procedures for the collection, storing, retrieving, and maintaining of all Library-related materials.
• Proficient in using Microsoft Office (e.g., Word, Excel, PowerPoint) and other work-related computer software and hardware, general office equipment, some multi-media devices, and audio/visual equipment.
• Must exhibit attention to detail and accuracy.
• Ability to present oneself professionally and work successfully with people of all age groups and backgrounds.
• Ability to perform basic mathematical equations to count and keep records of related monetary transactions.
• Ability to establish and maintain effective working and professional relationships with City employees, officials, and the general public.
• Ability to work under high demands, short time constraints, and the pressure of a fast-paced work environment.
• Ability to work during weekends, nighttime events, and hours of operation.