Technology Support Technician

About the role

The purpose of this classification is to provide technical support in a team environment with continual supervision involving installation, maintenance, troubleshooting and user training for district computer systems, including hardware, software and peripheral equipment.

Responsibilities

• Installs, sets up, and maintains computer systems and peripherals (including computer hardware, software, printers, televisions, smart boards, sound cards, telephones, routers, surge protectors, and other components).
• Troubleshoots, analyzes, diagnoses, and works to resolve and/or repair problems involving computer hardware, software, peripheral, or network problems to ensure proper operation of equipment.
• Monitors and tests equipment for the purpose of ensuring proper operations.
• Identifies data errors, line failures, communication interruptions, and equipment malfunctions; initiates appropriate actions to correct errors, recover data, and obtain maintenance.
• Picks up damaged or malfunctioning equipment, initiates warranty claims, and coordinates shipment to the manufacturer as appropriate.
• Operates a motor vehicle to travel to locations throughout the district to deliver, move, and/or set up computer equipment and perform repairs, or other work activities.
• Researches the cost of repairs or replacement of computers, peripherals, or components.
• Assists in inventory/asset management.
• Maintains a good workflow with the ticket system and assists with helpdesk calls.
• Operates a computer and other technology devices to perform job tasks.
• Attends meetings as needed.
• Receives, prepares, or completes various forms, reports, correspondence, lists, procedures, training materials, spreadsheets, or other documents as required.
• Complies with applicable district, state, and federal codes, laws, rules, regulations, standards, policies and procedures.
• Adheres to the Teacher Code of Ethics as defined by Tennessee Law.
• Acts in a professional, respectful, and welcoming manner at all times.
• Creates a customer-focused climate and provides quality services and support to schools and other stakeholders.
• Works collaboratively with administrators, faculty, staff, students, and other stakeholders.
• Follows established procedures to ensure assigned areas and/or work areas are safe.
• Maintains confidentiality.
• Attends work regularly and arrives to work on time.

Qualifications

• High School diploma, or equivalent.
• Vocational/technical training in computer hardware/software operations.
• One (1) year of previous experience and/or training involving computer hardware maintenance preferred.
• Or any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities for this job.
• Must maintain a valid state issued driver’s license.
• Basic working knowledge of and experience with Microsoft and Apple preferred.
• Pre-employment drug screening required.

Knowledge, Skills, and Abilities

• Ability to communicate verbally and in writing.
• Ability to perform basic electronic diagnostics and use related tools.
• Demonstrates sufficient manual dexterity to operate machinery, equipment, and tools.

Compensation

Salary is based on a combination of relevant education and experience. Grade: 107 Salary Scale