Technology Support Technician
Sport Clips Riverton · Hart's Location, NH · 1 mo ago
Information Technology$55k–$60k/yrFull-time
Benefits
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
- Wellness resources
What You’ll Do
- Technology Deployment & Support
- Troubleshoot and resolve hardware and software issues
- Support internal platforms and applications
- Train and guide team members
- Retail Technology Support
- Support retail operations with POS systems and kiosks
- Quickly resolve store-level tech issues
- Asset Management
- Track and manage IT assets
- Perform upgrades and maintenance
- Maintain strong security practices
- User Training & Helpdesk Support
- Provide friendly, effective support to end-users
- Document all work in Jira
- Collaboration & Innovation
- Partner with IT and business teams
- Help build and maintain a knowledge base
What You Bring
- Technical Skills
- Strong troubleshooting skills
- Experience with Windows, macOS, and Microsoft 365
- Knowledge of networking basics
- Familiarity with POS systems and retail tech environments
- Experience with ticketing systems like Jira
- Problem Solving & Ownership
- Ability to think critically
- Comfortable working independently
- Communication & Customer Focus
- Excellent communication skills
- Patient, friendly, and professional approach to user support
- Strong customer-first mindset
- Growth Mindset
- Eagerness to learn new tools and technologies
- Adaptability in a fast-changing environment
- Team-oriented with a willingness to share knowledge