Technology Support Technician

Essential Functions

• Conduct a device functions check using a provided checklist to determine next steps for devices.
• Receive, inventory, and route incoming deliveries and dray requests from district sites.
• Clean devices that arrive by removing excess marks and stickers.
• Perform local imaging of machines with approved images.
• Configure and prep devices prior to distribution.
• Prepare retired equipment for disposal.
• Schedule and manage pick up requests for external carriers (e.g. FedEx, UPS, USPS, DHL, etc.).
• Cookordinate device exchanges for Specialists as needed.
• Prep materials for assigned Specialist and assist End User Support team members as requested.
• Assist with transition of devices during summer months and high peak times.
• Maintain, clean, and organize warehouse areas.
• Document various procedures within the department and recommend improvements.
• Provide regular updates to supervisor regarding progress towards goals and challenges to meeting goals.
• Participate in departmental, team, and individual planning and goal setting.
• Communicate effectively and confidentially at all levels, over the phone, face-to-face, and electronically.

Education Required

About Candidates must be enthusiastic about the fundamental goal of advancing student achievement in an urban public school district. Candidates must be comfortable working in a team committed to better meeting the needs of our student population. In addition, we are seeking candidates with:

• A High School Diploma or equivalent required;
• A bachelor's degree preferred.

Certification/Licensure Required

A Valid PA Drivers License

Knowledge, Skills, & Abilities

• A capacity to solve problems, stay organized, and manage multiple priorities.
• A strong passion for technology.
• Demonstrated attention to detail, time management and organizational skills.
• The ability to achieve results in a fast-paced, demanding environment.
• The ability to lift up to 50 pounds and work within a warehouse environment.
• The ability to exercise a high degree of confidentiality, professionalism, and diplomacy to accomplish objectives.
• The ability to cultivate relationships with culturally, educationally, and racially diverse internal and external customers.
• Excellent oral, written, and interpersonal communication skills.
• The value, demonstration, and promotion of diversity, equity, and inclusion.

Working Conditions & Physical Requirements

Varies based on the needs of the supervisor

Applicant Eligible Criteria

N/A

City of Pittsburgh Residency Requirement

This position does not have a residency requirement