Technology Support Technician (40 hours/12 months), ICTS

Duties

• Install, diagnose, repair, maintain, and upgrade all hardware/software/peripherals on both macOS, Windows, iOS, Chrome & Android platforms in compliance with copyright laws and the AUP.
• Troubleshoot network connectivity issues from the switches to the edge devices. Install switches and local area networks.
• Ethernet wiring in coordination with ICTS department projects.
• Support all audio/video/media equipment in assigned schools.
• Maintain an accurate inventory of hardware/software/peripherals.
• Provide support and assistance for staff, especially Instructional Technology Specialists, Library Media Specialists, and Teachers, on proper use of equipment, basic troubleshooting and preventive maintenance techniques.
• Create and maintain student, teacher, and staff accounts for various software and online applications.
• Provide on-site visits and phone assistance to users as it relates to hardware/software/peripherals.
• Provide necessary training to ensure that all staff are at a designated level of proficiency with hardware, and that they are familiar with and follow department policies and procedures.
• Work cooperatively with contracted vendors, as needed.
• Research and evaluate emerging technologies.
• Work as a team with other school-based ICTS staff to provide classroom level technology support for curricular based projects.
• Attend regular school and department meetings.
• Contribute to projects as defined by the Chief Information Officer or Technology Services Manager.
• Prepare school technology for summers and reopening of schools in the fall. Perform other duties as assigned.

Minimum Requirements

• 3 - 5 years experience with computer diagnose and repair services with proven team interaction skills and dedication to customer service, quality control, and timeliness.
• Knowledge of switches and networking, including Apple and Windows servers.
• Experience dealing with Windows OS/Apple OS desktop, iPads, Tablets and server software, imaging techniques (Ghost, NetRestore, ASR), and software packages such as PeopleSoft, MS Office, Adobe, and McAfee AntiVirus.
• Excellent communication skills and ability to manage multiple tasks simultaneously is required.
• A+ and Apple certified or a willingness to become A+ and Apple certified.
• Requires an automobile for travel in the city of Cambridge.